Student Accounts Technical Assistant

Hamilton College - New York; Town of Kirkland (NY); On-site; USD 28,000 - 32,000; Full time

Job summary

Hamilton College is seeking a Student Accounts Technical Assistant to support day-to-day tasks during a major Workday implementation of the Student Information System. The role will balance frontline inquiries with data integrity and process improvement, ensuring timely account activity and accurate postings.

The position requires an Associate degree in a business- or customer-service-related field plus experience, and offers a full-time, fixed-term contract ending June 30, 2028, with a

Qualifications

• Associate degree in business-related or customer service field plus two+ years of relevant experience.
• Must be detail-oriented with strong multi-tasking abilities and data integrity.
• Excellent oral and written communication across campus constituencies.
• Willingness to learn new tools and procedures.

Responsibilities

• Serve as primary contact for billing inquiries via email, phone, and in person.
• Counsel parents and students on payment options and account activity.
• Assist in posting charges and reconciling accounts.
• Enter cash receipts and process daily payments and payment plans.
• Assist with end-of-day processing and bank transactions.
• Support Workday transition by drafting staff aids and SOPs.

Skills

Desktop software

Spreadsheet

Customer service

Communication

Team player

Education

Associate degree in business or related field

Tools

Google Workspace

Workday

Job description

Job Description:Position SummaryUnder the direction of the Director of Student Accounts, the Student Accounts Technical Assistant will be responsible for helping with the day-to-day tasks of the Student Accounts Team while they are working on a large-scale Student Information Systems (SIS) move to Workday. The Student Accounts Technical Assistant will take on the functional tasks of others in the office while striving to maintain best practice guidelines in terms of technology and effectiveness and ensures service provided meets the College’s standard of excellence. The need for flexibility and a willingness to learn new tasks is a crucial part for a successful candidate as they will be covering a wide range of tasks to assist while others are part of meetings for the Workday implementation.This is a full-time, non-exempt, fixed term position ending on June 30, 2028.Responsibilities:Accounts ReceivablesPrimary point of contact for answering billing inquiries from parents and students regarding their accountAssists in the communications with parents and students via e-mail, telephone and in person on questions regarding specific charges and account activity. Counsels parents and students regarding payment options.Assists in the removal of Student Account holds once accounts are clearedRegularly enters cash receipts for mailed student paymentsAssist with End of Day transactionsDaily run of electronic Payment Plan filesAssists with electronic notification files through GoogleAssist with posting departmental chargesPrepares account reciliations for weekly reviewAssist with Ad-Hoc Bank transaction entriesReviews daily cashiering entries both electronic and mailed paymentsAdjusts payment plans for late enrollments and under/over contracted amountsAssist with student invoicing as neededWorkday Transition ResponsibilitiesAssist with drafting Staff Job Aids and drafting Standard Operating Procedures for Student AccountsMaintain questions and answers for Workday Student Financial go-livePrepare website updates in removing outdated information and drafting new materialsAssist with legacy data cleanup and auditing student data before data migrationParticipate in go-live preparation activities for Student FinancialsCross Training and BackupOther related duties as assigned.Availability to step in and pivot to new tasks as priorities rapidly change due to volume and need throughout the year and assist others daily.Gain knowledge of the Financial Aid Office and other related offices to be able to assist in troubleshooting student questions.Learn to run standardized reports related to regular tasks and to be able to assist others within the team with daily work.Assist with any data entry tasks as needed or assigned.Education and ExperienceAssociate degree in a business-related or customer services related field plus two or more years of relevant experience. Equivalent combination of education and experience may be considered.Knowledge, Skills, Abilitiesdemonstrated proficiency in the use of desktop software and spreadsheet applications.Knowledge of AI applications or ability to learn applications and tools to enhance their day to day operations.Detail oriented, with the ability to multi-task, possess a strong customer service orientation.Ability to communicate effectively both orally and in writing with all campus constituencies, and the willingness to work as part of a team.Ability to be quality-driven and maintain a high degree of data integrity and confidentiality.Ability to plan, organize, and implement assigned responsibilities.Ability to work well under pressure in order to meet established deadlines.Exceptional problem-solving skills.Compensation Range:$20.00 - $23.00 per hourEEO Policy:Hamilton College is an equal opportunity employer and is committed to creating an accessible, supportive environment and an educational experience that recognizes a wide array of experiences, backgrounds and viewpoints as integral components of academic excellence. Candidates who can contribute to those goals are encouraged to apply and identify their strengths in these areas.Benefits:For Benefits Information, please navigate to the following link:Employment - Work at Hamilton - Hamilton College