Student Accounts Support Specialist I

Liberty University; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

An educational institution in the United States seeks a Student Accounts Contact Center Agent I to deliver excellent customer service to students and families. The ideal candidate will hold a bachelor's degree in Accounting or Business and possess strong communication skills. Responsibilities include handling inquiries, coordinating with University departments, and assisting with financial processes. Fluency in Spanish is preferred. This role supports Liberty University's mission in a dynamic and supportive environment.

Qualifications

• Bachelor's degree in Accounting or Business required.
• Knowledge of debt collection methodology preferred.
• Ability to work a flexible schedule.

Responsibilities

• Answer incoming calls, emails, and chats from students and parents.
• Provide information regarding student account details.
• Assist with payments and financial options.
• Coordinate with University departments to resolve issues.

Skills

Fluency in Spanish

Knowledge of debt collection methodology

Effective communication

Excellent computer and organizational skills

Education

Bachelor's degree in Accounting or Business

Tools

Microsoft Office Suite

Sharepoint

Bizflow

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Job description

An educational institution in the United States seeks a Student Accounts Contact Center Agent I to deliver excellent customer service to students and families. The ideal candidate will hold a bachelor's degree in Accounting or Business and possess strong communication skills. Responsibilities include handling inquiries, coordinating with University departments, and assisting with financial processes. Fluency in Spanish is preferred. This role supports Liberty University's mission in a dynamic and supportive environment.