Student Accounts Support Specialist

Eastern Florida State College; Florida; On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Job summary

Eastern Florida State College in Florida seeks a Student Accounts Support Specialist to manage refunds, exemptions, waivers, and tuition credits on student accounts. You will be the primary contact for refundable credits and assist with reconciliations and deposits.

Qualifications include an associate degree or higher with two years’ related experience, proficiency in Excel, Word and Outlook, and strong communication, organization and teamwork skills.

Qualifications

• Associate degree or equivalent experience required.
• Experience with Microsoft Excel, Word and Outlook preferred.
• Banner AR/Student experience preferred.
• Strong written and verbal communication; confidentiality and problem-solving skills.

Responsibilities

• Manage daily operations of student refunds, exemptions, waivers, and tuition credits.
• Primary contact for refundable credits on student accounts; monitor uncashed refunds.
• Assist with reconciliations, appeals, drops, and third-party transactions; create departmental deposits.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Communication skills

Confidentiality

Problem solving

Organizational skills

Team collaboration

Independent work

Education

Associate degree or higher or HS diploma with 2 years related experience

Tools

Banner AR/Student experience

Job description

Salary & Benefit

The annual salary is $34,270. Successful internal candidates for external job postings should be aware that their current salary does not transfer to the new position. Salary will be as advertised in the job announcement. Full-time employees of Eastern Florida State College receive fringe benefits including health insurance and a retirement plan.

Position Concept

The Student Accounts Support Specialist assists with managing the daily operations of Student Accounts. The Student Accounts Support Specialist is responsible for all processes related to student refunds, exemptions, waivers, and tuition credits. This position is the primary contact to assist students with refundable credits on student accounts, as well as monitoring uncashed refunds previously processed to reduce the amount of unclaimed property (credits on student accounts). This position also assists with student account processes, including but not limited to reconciliation of accounts, appeals, drops, third party, and creating products for the EFSC Storefront for departmental deposits.

Minimum Qualifications

• Associate degree from a regionally accredited institution or High School diploma or GED and two years business office and/or cash handling/reconciling experience or previous experience with Banner student/AR.


• Previous experience and proficient with Microsoft Excel, Word, and Outlook (or similar email application) preferred.


• Banner AR/Student experience preferred.


• Strong skills with communication (written and verbal), confidentiality, problem-solving, organization, and planning.


• Ability to learn, follow procedures, take notes, evaluate, use sound judgement, make decisions, and lead/train others.


• Ability to work independently and as a team player prioritizing a high-volume workload.


• Valid Florida Motor Vehicle Operator’s license required.


• This position will require successful fingerprinting and the candidate chosen will be required to pay (currently $36.00). This fingerprinting fee is non-refundable.


• Understanding of and commitment to Equal Access/Equal Opportunity.


• Official transcripts of all collegiate work will be required to be considered beyond the application phase. *

*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.

Minimum working conditions/physical effort

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.


• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.


• Ability to communicate, both orally and in writing.


• Ability to occasionally lift, push, pull, and/or move up to 40 lbs.


• Ability to sit and/or stand, bend, reach, and view a display screen for the duration of the shift.


• Ability to access, input, and retrieve information and/or data from a computer, for the duration of the shift.


• Ability to function in a high-stress office environment.

Notes

Applications will be accepted from October 13, 2026, through October 27, 2026; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.

Nondiscrimination Statement: Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity, and equal employment opportunity to all persons regardless of age,race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veteran status, ancestry, or political affiliation in its programs, activities, or employment.

Accreditation Statement: Eastern Florida State College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award baccalaureate and associate degrees,as well as specialized certificate programs. Questions about the accreditation of Eastern Florida State College may be directed in writing to the Southern Association of Colleges and Schools Commission on Collegesat 1866 Southern Lane, Decatur, GA 30033-4097, by calling 404-679-4500, or by using information available on the SACSCOC's website.