Call Center Specialist

Eastern Florida State College; Florida; On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Part-time benefits

On-campus Cocoa Campus

Job summary

Eastern Florida State College is seeking applications for the part-time Call Center Specialist on the Cocoa Campus in Cocoa, Florida. The role involves professional phone, live chat, and email communication with a diverse college community to support enrollment and retention.

The position offers an hourly rate of $15.00 and up to 28 hours per week, with regular part-time benefits. Candidates should have an associate degree and strong customer service and communication skills; Spanish is a plus.

Qualifications

• Associates degree required or equivalent.
• Two years in a customer service role.
• Proficient with Microsoft Office and general PC use.

Responsibilities

• Handle phone, live chat, and email communications with a diverse college community.
• Provide customer service to support enrollment and retention initiatives.

Skills

Customer service skills

Verbal communication

Proactive listening

Spanish (preferred)

Problem solving

Multitasking

Education

Associate's degree

Tools

Microsoft Office

PC/Office equipment

Automated phone system

Job description

Office Of Human Resources

Position Title Call Center Specialist - Call Center, Cocoa

Eastern Florida State College is currently seeking applications for the part-time position of Call Center Specialist on the Cocoa Campus in Cocoa, Florida.

Salary & Benefit

The hourly rate is $15.00. This position has been approved for up to 28 hours per week. This position is eligible for regular part-time benefits (i.e. vacation, life insurance, etc.).

Position Concept

To professionally communicate on the phone, live chat, and e-mail to a diverse population of college customers. To provide customer service to all persons who contact the college via the Call Center and are responsible for the implementation of special projects in support of college enrollment and retention activities.

Minimum Qualifications

• Associates degree from a regionally accredited institution.
• Two years of experience working in a customer service position.
• Ability to use a PC, software programs and office machines.Computer proficiency with an understanding of Microsoft Office.
• Understanding of automated computer and telephone system application.
• Proficient knowledge of grammar, word usage, and basic reading comprehension.
• Strong customer service skills. Courteous and excellent telephone skills.Ability to handle difficult people.
• Excellent verbal communication skills.Proactive listening skills. Possess solid problem-solving techniques.
• Spanish-speaking (Preferred).
• Aptitude for understanding the College’s policies, procedures, programs, services, activities, customer needs, and general knowledge of EFSC.
• Valid Florida Motor Vehicle Operator’s license required.
• This position will require successful fingerprinting and the candidate chosen will be required to pay the associated fee (currently $36.00). This fingerprinting fee ($36.00) is non-refundable.
• Understanding of and commitment to Equal Access/Equal Opportunity.
• Official transcripts of all collegiate work will be required to be considered beyond the application phase. *

*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.

Minimum physical and environmental qualifications:

• Ability to sit at a desk and view a display screen for extended periods of time.
• Ability to access, input, and retrieve information and/or data from a computer.
• Ability to work flexible schedule.
• Works inside in an office environment.

Notes

Applications will be accepted from October 7, 2026, through October 21, 2026; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:0 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.

Nondiscrimination Statement

Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity, and equal employment opportunity to all persons regardless of age,race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veteran status, ancestry, or political affiliation in its programs, activities, or employment.

Accreditation Statement

Eastern Florida State College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award baccalaureate and associate degrees,as well as specialized certificate programs. Questions about the accreditation of Eastern Florida State College may be directed in writing to the Southern Association of Colleges and Schools Commission on Collegesat 1866 Southern Lane, Decatur, GA 30033-4097, by calling 404-679-4500, or by using information available on the SACSCOC's website.