Student Accounts Representative

Midwest Technical Institute; Moline (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Paid Time Off

Job summary

Midwest Technical Institute is seeking a dedicated Office Specialist to manage student accounts and collections. You will assist families with financial responsibilities, analyze delinquent accounts, and coordinate with departments to ensure accurate records and compliance.

Responsibilities include posting transactions, generating statements, and enforcing payment terms while maintaining a friendly, student-centered service environment.

Qualifications

• High School Diploma or Equivalent required.
• Associate degree or two years collection experience preferred.

Responsibilities

• Maintain an informative, efficient, friendly, student-centered Business Office environment.
• Analyze past due student accounts and follow up with meetings, by phone or mail.
• Set up payment plans and obtain promissory notes to bring delinquent accounts current.
• Contact students with delinquent payments via calls, letters, statements to meet collection goals.
• Prepare and monitor weekly student statements and daily account postings.
• Maintain all student account ledgers and coordinate status changes with departments.
• Post cash transactions daily and assist in bank deposits.
• Address Accounts Receivable issues as needed and ensure compliance with laws and policies.

Skills

Customer service

Interpersonal skills

Phone communication

Organizational skills

Multitasking

Attention to detail

Education

Associate degree in related field

Two years collection-related experience

Tools

Microsoft Word

Excel

Outlook

CampusVue

Job description

Position Summary

Responsible for all student account functions, providing students and their families with customer-orientated assistance in handling their financial responsibilities to the school.

Position Summary

Responsible for all student account functions, providing students and their families with customer-orientated assistance in handling their financial responsibilities to the school.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following.

• Maintain an informative, efficient, friendly, and student-centered Business Office environment
• Analyze past due student accounts and follow up as necessary with face to face student meetings, by phone or by mail
• Bring delinquent accounts current by working out satisfactory payment terms including setting up student payments and obtaining promissory notes
• Contact students with delinquent payments with prescribed number of contacts via outbound calls, letters, statements and class in order to achieve predetermined collection goals
• Prepare and monitor weekly student statements
• Prepare and monitor daily student account postings and maintain all student account ledgers. Coordinate with all departments to ensure student status change forms are correct and complete
• Post cash transactions daily and assist in bank deposit preparation.
• Address any additional Accounts Receivable issues as needed
• Ensure institutional compliance with federal and state laws as well as company, federal, state, and regulatory agencies’ regulations and policies
• Collects registration fees on future enrollments.
• Other related duties as assigned.

QUALIFICATIONS:

• Must have a minimum of a High School Diploma or Equivalent.
• Excellent computer skills in a Microsoft Windows environment.
• Collections experience required.
• Have a professional attitude and manner that reflects the high standards of MTI/DTC and a desire to shape futures.
• Strong customer service skills.
• Outstanding interpersonal skills including the ability to communicate effectively over the phone.
• Ability to communicate and interact effectively with students, parents, staff and faculty.
• Have strong organizational skills and detail oriented.
• Ability to work in a fast-paced environment
• Ability to multi-task and succeed with strict guidelines.
• Ability to follow policies and procedures set forth by the Midwest Technical Institute/Delta Technical College’s SA & FA Office and Department of Education.
• Ability to accept constructive criticism.

EDUCATION and/or EXPERIENCE:

Associate degree from a college or university in related field; or minimum two years of collection related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Outlook, CampusVue

Compensation & Benefits:

• Salary – $21.00 – $25.00
• Benefits – Health Insurance, Dental, Vision, Retirement Plans, Paid Time Off, etc.