Student Accounts Representative

Midwest Technical Institute; Moline (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Retirement Plans

Paid Time Off

Job summary

Midwest Technical Institute in Illinois is seeking a responsible Student Accounts Clerk to manage all student account functions and provide customer-oriented assistance related to financial responsibilities.

You will analyze overdue accounts, set up payment terms, and coordinate with staff to ensure accurate ledgers and timely postings. This role requires strong communication, organization, and compliance with regulations.

Qualifications

• High School Diploma or equivalent required.
• Collections experience required.
• Professional attitude reflecting MTI/DTC standards.
• Strong customer service and interpersonal skills.
• Ability to communicate effectively with students, parents, staff.

Responsibilities

• Maintain an informative, efficient, friendly, and student-centered Business Office environment.
• Analyze past due student accounts and follow up with meetings, by phone or by mail.
• Bring delinquent accounts current by setting up payment terms and promissory notes.
• Contact delinquent students via outbound calls, letters, statements to meet collection goals.
• Prepare and monitor weekly student statements.
• Prepare and monitor daily student account postings and maintain ledgers; coordinate status changes.
• Post cash transactions daily and assist in bank deposit preparation.
• Address additional Accounts Receivable issues as needed.
• Ensure compliance with federal and state laws and regulatory policies.
• Collect registration fees on future enrollments.
• Other related duties as assigned.

Skills

Excellent customer service

Interpersonal communication

Organizational skills

Detail oriented

Phone communication

Education

Associate degree in related field

Two years collections experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CampusVue

Job description

Position Summary

Responsible for all student account functions, providing students and their families with customer-orientated assistance in handling their financial responsibilities to the school.

Position Summary

Responsible for all student account functions, providing students and their families with customer-orientated assistance in handling their financial responsibilities to the school.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following.

• Maintain an informative, efficient, friendly, and student-centered Business Office environment
• Analyze past due student accounts and follow up as necessary with face to face student meetings, by phone or by mail
• Bring delinquent accounts current by working out satisfactory payment terms including setting up student payments and obtaining promissory notes
• Contact students with delinquent payments with prescribed number of contacts via outbound calls, letters, statements and class in order to achieve predetermined collection goals
• Prepare and monitor weekly student statements
• Prepare and monitor daily student account postings and maintain all student account ledgers. Coordinate with all departments to ensure student status change forms are correct and complete
• Post cash transactions daily and assist in bank deposit preparation.
• Address any additional Accounts Receivable issues as needed
• Ensure institutional compliance with federal and state laws as well as company, federal, state, and regulatory agencies' regulations and policies
• Collects registration fees on future enrollments.
• Other related duties as assigned.

QUALIFICATIONS:

• Must have a minimum of a High School Diploma or Equivalent.
• Excellent computer skills in a Microsoft Windows environment.
• Collections experience required.
• Have a professional attitude and manner that reflects the high standards of MTI/DTC and a desire to shape futures.
• Strong customer service skills.
• Outstanding interpersonal skills including the ability to communicate effectively over the phone.
• Ability to communicate and interact effectively with students, parents, staff and faculty.
• Have strong organizational skills and detail oriented.
• Ability to work in a fast-paced environment
• Ability to multi-task and succeed with strict guidelines.
• Ability to follow policies and procedures set forth by the Midwest Technical Institute/Delta Technical College's SA & FA Office and Department of Education.
• Ability to accept constructive criticism.

EDUCATION and/or EXPERIENCE:

Associate degree from a college or university in related field; or minimum two years of collection related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Outlook, CampusVue

Compensation & Benefits:

• Salary – $21.00 – $25.00
• Benefits – Health Insurance, Dental, Vision, Retirement Plans, Paid Time Off, etc.