Admissions Representative

Midwest Technical Institute

Springfield (IL)

Hybrid

USD 32,000 - 36,000

Full time

7 days ago

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Benefits offered by this job

Remote work option

Health insurance

401K

Paid time off

Job summary

Midwest Technical Institute in Springfield, IL is seeking an Admissions Representative to be the first contact for prospective students, answering inquiries, guiding through admissions, and coordinating campus visits.

You will collaborate with faculty and support services to ensure a personalized enrollment experience, maintain CRM records, and uphold MTI's standards while working in a hybrid schedule with occasional travel.

Qualifications

High School Diploma or equivalent required.
Minimum 2 years of related work experience.
Customer service training is preferred.
Strong communication and organizational skills.

Responsibilities

Respond to inquiries from prospective students via phone, email, text, and chat, providing detailed information about programs, campus locations, and the admissions process.
Meet with prospective students to assess program interest and career goals.
Facilitate student meetings with Financial Aid or Student Accounts.
Administer admissions assessments and collect supporting documents.

Skills

Customer service

Communication

Time management

CRM systems

Organization

Education

High School Diploma

2 years related experience

Customer service training

Tools

CRM software

Student information systems

Office software

Job description

Job Summary

We are seeking an organized and personable Admissions Representative to join our team. As the first point of contact for prospective students, you will play a key role in providing exceptional service, answering inquiries about our programs and schedule campus visits. This is a role that requires excellent communication skills, attention to detail and a passion for helping our students achieve their educational goals.

Job Summary

The Admissions Representative serves as the first point of contact for prospective students exploring their educational options. This role is responsible for guiding students through the admissions process, from inquiry to enrollment, while delivering high-quality and personalized experience. Success in this position requires strong communication skills, attention to detail, and a student-first mindset.

This position will focus on the potential student’s experience and work closely with other internal departments to ensure that the potential student’s experience is exceptional.

Core Responsibilities

Student Engagement & Communication

Respond to inquiries from potential students via phone, email, text, and chat, providing detailed information about programs, campus locations, and the admissions process.
Provide an engaged, informative, and positive student experience on behalf of DTC.
Follow up with students during the enrollment process, including making outbound calls, handling inbound inquiries, and scheduling follow-up appointments.
Serve as a liaison between students, faculty, and support services.

Admissions Process & Support

Meet with prospective students to assess program interest and career goals.
Facilitate student meetings with the Financial Aid department or Student Accounts.
Administer admissions assessments and collect supporting documents to determine eligibility for program acceptance.

Professionalism & Institutional Representation

Maintain a professional attitude and manner that reflects MTI/DTC’s high standards and a commitment to shaping student futures.
Adhere to company policies, procedures, and dress code.
Ensure all work activities comply with federal regulations and internal compliance standards.

Internal Communication & Collaboration

Keep informed of departmental activities, including enrollment projections and upcoming start dates.
Provide relevant updates to the Director of Admissions and Campus President regarding trends, potential challenges, and key insights.

Problem Solving & Student-Centered Focus

Demonstrate strong problem-solving skills and ensure a positive experience for both current and prospective students throughout the admissions journey.

Other Responsibilities

Perform additional duties and responsibilities as assigned to support the success of the Admissions department and the broader goals of Midwest Technical Institute. Flexibility, adaptability, and a collaborative mindset are essential.
Consistently adhere to all institutional policies, procedures, and standards as required by the position.

Exhibit Core Values

All employees are expected to consistently exhibit the company’s core values in their daily interactions and work performance. These values are central to our success and culture, and we expect every team member to embody them.
Positive Attitude, Respect, Initiative, Dedication, Excellence

Qualifications

Education & Experience

High School Diploma or Equivalent required
2 Years of related work experience required
Training in Customer Service preferred

Skills & Competencies

Ability to solve problems effectively and efficiently.
Attendance and Punctuality and Dependability.
Excellent verbal and written communication skills.
Customer Focused mindset with a professional and friendly demeanor.
Self-motivated, goal-oriented, and able to work independently in a remote setting.
Strong organizational and time-management abilities.
Proficiency with CRM systems, student information systems, and basic office software.

Working Conditions

Standard office environment
Infrequent Travel to campuses for off-site training – Less than 5%
Full-Time role with a standard 40‑hour workweek, occasional overtime can be required.

Compensation & Benefits