Student Accounts Coordinator

Aquent; Lisle (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Aquent (United States) seeks a liaison between internal stakeholders and external agencies to manage non-Title IV funding on student accounts. You will promote student success through accurate processing of non-TIV financial assistance and provide support to internal customers and external agencies.

Responsibilities include timely account resolution, compliant processing of Direct Bill, VA, and accounts receivable transactions, and clear communication via email, phone, and Salesforce.

Qualifications

• Minimum of one year of customer service experience.
• Demonstrated commitment to providing outstanding customer service.
• Knowledge of higher education, military regulations, and/or accounts receivable experience preferred.
• Ability to work independently and effectively as part of a team.
• Proficiency in Microsoft Office, web-based applications, and database software.
• Strong mathematical and analytical skills.

Responsibilities

• Communicate with internal customers and external agencies via email, phone, Salesforce, and web conferencing.
• Collaborate with internal and external stakeholders to resolve student debt and account balance concerns.
• Process Direct Bill, VA, and accounts receivable transactions using appropriate systems.
• Post and review payment records (EFT, checks, credit transactions).
• Ensure compliance with applicable requirements and regulations.
• Contribute to process improvements and participate in organizational changes.

Skills

Interpersonal skills

Communication

Time management

Analytical skills

Job description

This position serves as a liaison between internal stakeholders and outside agencies to manage non-Title IV (TIV) funding on student accounts. This role is responsible for promoting student success through accurate and responsive processing of non-TIV financial assistance and providing support to internal customers and external agencies. The position focuses on timely account resolution, effective communication, compliance, and delivering a positive customer experience.

Job Functions and Responsibilities

• Supports internal customers and external agencies through responsive and professional communication via email, phone, Salesforce, and web conferencing.
• Works collaboratively with internal and external stakeholders, asking appropriate questions as needed to resolve student debt and account balance concerns.
• Utilizes appropriate systems to accurately process Direct Bill, VA, and/or accounts receivable transactions.
• Posts and reviews payment records, including electronic funds transfers (EFT), checks, and credit transactions.
• Demonstrates an understanding of applicable compliance requirements and regulations.
• Identifies opportunities and solutions to improve existing processes and actively participates in organizational changes and improvements.
• Demonstrates professionalism and openness to constructive feedback from mentors and supervisors throughout the development process.
• Successfully completes required training to maintain access to vendors, federal agencies, banking systems, and loan systems.
• Collaborates with various departments, applying knowledge of military, finance, and higher education policies to assist in resolving student account concerns.
• Actively participates in team meetings, special projects, and other duties as assigned.
• Performs regular, proactive reconciliations and follow-up to ensure accuracy and timely processing.
• Maintains service level agreements as established by leadership.
• Maintains an annual quality assurance accuracy rating of 95% or higher.
• Communicates effectively with colleagues and leadership.

Required for All Jobs

• Performs other duties as assigned.
• Complies with all applicable policies and standards.

Work Experience

• Minimum of one year of customer service experience.
• Demonstrated commitment to providing outstanding customer service.

Knowledge, Skills, and Abilities

• Strong interpersonal, communication, time management, and analytical skills.
• Demonstrated critical thinking and problem-solving abilities.
• Knowledge of higher education, military regulations, and/or accounts receivable experience preferred.
• Ability to work independently and effectively as part of a team.
• Proficiency in Microsoft Office, web-based applications, and database software.
• Strong mathematical and analytical skills.