Student Account Specialist I

Montgomery College; Rockville (MD); Presencial; USD 29.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

Medical/dental/vision coverage

Tuition assistance

Professional development

Descripción de la vacante

Montgomery College is seeking a full-time Student Account Specialist I in the Office of Business Services. Based at the Rockville Campus, the role supports billing, payments, holds, refunds, and outreach related to financial literacy for students and staff.

The position requires an Associate degree in Accounting/Finance/Business Administration or related field, and 2 years of experience with financial transactions in education or banking. Eligible to work in the United States.

Formación

• Experience in handling financial transactions in an educational or banking environment.
• Demonstrated ability to reconcile cash and prepare deposit reports.
• Proficiency in processing payments and maintaining accurate records.

Responsabilidades

• Accept and process student and departmental payments via multiple channels.
• Prepare and reconcile daily cashiering reports; secure deposits per controls.
• Maintain accurate student and financial records per policies and regulations.
• Provide first-line support to students, parents, and staff on billing and payments.

Conocimientos

Customer service

Multi-channel support

Cash handling

Attention to detail

Educación

Associate degree in Accounting/Finance/Business Administration or related field

Herramientas

Microsoft Excel

Descripción del empleo

Job Description

Montgomery College, Rockville Campus, seeks candidates for aFull-time Student Account Specialist I. Office of BusinessServices. The work schedule is Monday-Friday 8:30 am to 5:00 pm .This is a Non- Bargaining, Exempt, Grade 17 position.

The position is primarily based at the Rockville Campus; however, the position may be required to provide coverage at other Montgomery Collegecampuses based on operational needs.

Montgomery College promotes and creates a working and learningenvironment rooted in the basic tenets of fairness, belonging, andinclusiveness.

Duties include but are not limited to:

• Accept and process student and departmental payments via cash,check, credit card, ACH, wire transfer, and online systems such aspoint-of-sale.
• Prepare and reconcile daily cashiering reports ensuring cashdrawer accuracy; and, secure and transport deposits according tointernal controls and treasury procedures.
• Maintain accurate student and financial records in accordancewith institutional and federal guidelines. Process returned checks,chargebacks, and declined payments notifying students and updatingrecords accordingly.
• Monitor incoming transactions for anomalies or compliance redflags and ensure all payment processing activities comply withPayment Card Industry-Data Security Standards (PCI-DSS) and collegepolicies and procedures.
• Provide first-line support to students, parents, and staff withquestions about billing, payments, holds, and refunds assistingstudents with setting up payment plans, resolving accountdiscrepancies, and understanding financial obligations.
• Support students with navigating systems such as self-serviceportals, third-party billing forms, or tax document requests andparticipate in outreach activities related to financial literacy,registration holds, or new student onboarding.
• Coordinate with the financial aid office to support timelyprocessing of Title IV refunds and assist students with refundquestions and enrollment in electronic refund (eRefund)options.
• Participate in testing and feedback for upgrades or patches tocashiering and account receivable systems.
• Support internal and external audits by providing requesteddocumentation or transaction history.
• Perform other duties as assigned.

Required Qualifications:

• Associate degree in Accounting, Finance, BusinessAdministration, or related field.
• Two years of experience handling financial transactions orsupporting student accounts in an educational or bankingenvironment.
• Experience providing customer service in a high-volume,multi-channel environment.
• Demonstrated proficiency in reconciling cash, preparing depositreports, and using financial systems.
• The equivalent combination of education, training,certification and/or experience that provides the requiredknowledge and expertise to perform the essential functions of thejob may be considered.
• Eligible applicants must currently be authorized to work in theUnited States and not require employer visa sponsorship

Preferred Qualifications:

• Proficiency in Microsoft Excel, including sorting, filtering,basic formulas, VLOOKUP and data analysis.

Hiring Range

$21.36 - $26.71 hourly . Initial salaryplacement for new hires falls between the minimum and midpoint ofthe range and is based on relevant candidate experience andinternal equity. The maximum salary for this position is $32.05hourly.

As a condition of employment, the following are required at thetime of hire:

• Successful completion of a background check and degreeverification (if applicable).
• Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery College and may have earn ings restrictions,per state law.

Our benefits package includes: generous paidvacation, sick, paid holidays, medical, dental, vision, group legalbenefits, professional development, retirement plan, educationalassistance, tuition waiver for employee and dependents, wellnessprogramming including onsite gyms, pools and classes.

If a reasonable accommodation is needed to participate in thejob application or interview process, please contact HumanResources and Strategic Talent Management at 240-567-5353 [e-mail] . We require at least twoweeks advance notice to enable us to provide the requestedaccommodation.

Montgomery College is an equal opportunity employer committed topromoting and fostering diversity among its student body, faculty,and staff.

Montgomery College is a tobacco-free and smoke-freeworkplace.

Closing Date

Tuesday, November 3, 2026