Student Account Specialist

West Coast University; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

West Coast University is seeking a Student Account Specialist to guide students through billing, collections, and account inquiries as part of our healthcare education mission.

The role emphasizes accuracy in billing, documentation in Campus Vue and Image Now, and collaboration with campus departments to resolve student account issues while upholding university policies.

Qualifications

• 3+ years of experience in a customer service or collections role.
• At least one year of experience in a student services role at a college or university.
• Requires basic knowledge of standards and processes for account collections and customer service.

Responsibilities

• Serves as the primary campus contact regarding student ledger accounts, tuition and fee billing and collections.
• Responds to inquiries from students, families, external vendors, and other University departments regarding student accounts, program costs, business office policy and procedures, and services offered to students.
• Performs student billing and collection activities and issues receipts.
• Maintains documentation of billing and collection activities in student electronic files in Campus Vue and Image Now.
• Tracks and monitors student accounts in Campus Vue and performs outreach to students regarding balances due and University collection policies.
• Verifies and transmits campus credit card reimbursement requests.
• Accepts and posts payments for student accounts and miscellaneous charges, and prepares deposit of checks and money orders for daily electronic banking deposits.
• Processes and reconciles credit card payments and submits documentation to university accounting office.
• Collaborates with colleagues in other departments and external agencies to resolve student issues or concerns regarding student accounts.
• Audits student accounts for accuracy and reviews holds on student records.

Skills

Customer service experience

Account collections knowledge

Student services experience

Education

High school diploma

Bachelor's degree preferred

Tools

Campus Vue

Image Now

Job description

Come care with us at West Coast University! As a Student Account Specialist for a certified Great Place to Work, you willguide students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare.

You will make an impact by:

• Serves as the primary campus contact regarding student ledger accounts, tuition and fee billing and collections. Responds to inquiries from students, families, external vendors, and other University departments regarding student accounts, program costs, business office policy and procedures, and services offered to students.
• Performs student billing and collection activities. Issues receipts. Maintains documentation of billing and collection activities in student electronic files in Campus Vue and Image Now.
• Tracks and monitors student accounts in Campus Vue software and performs appropriate outreach to students regarding balances due and University collection policies.
• Verifies and transmits campus credit card reimbursement requests.
• Empties University-operated copier or vending machines and prepares bank deposits for funds received.
• Accepts and posts payments for student accounts and miscellaneous charges, and prepares deposit of checks, money orders, etc. for daily electronic banking deposits and maintains appropriate documentation of same.
• Processes and reconciles credit card payments and submits documentation of same to university accounting office.
• Collaborates with colleagues in other departments and external agencies to resolve student issues or concerns regarding student accounts.
• Audits student accounts for accuracy, reviews accounts of upcoming graduates, and utilizes transcript, registration, and other "holds" on student records.

Your Experience Includes:

• 3+ years of experience in a customer service or collections role.
• At least one year of experience in a student services role at a college or university.
• Requires basic knowledge of standards and processes for account collections and customer service.

Education:

• High school diploma required. Experienced candidates will be considered without a degree provided they have more than 3 years of collections and customer service experience.
• Bachelor's degree from an accredited College or University is preferred.

Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.

At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.