Student Account Specialist

E05 Community College of Vermont; Montpelier (VT); Sur place; USD 28 000 - 40 000; Plein temps

Résumé du poste

Vermont State Colleges System is seeking a detail-oriented professional to oversee daily accounts receivable operations for the college. You will work under the Student Accounts Manager, ensuring accurate billing, timely payments, and compliant reconciliations while supporting system testing and process improvements.

The role involves preparing bills/refunds, handling payments, and generating aging and cohort reports to inform management decisions.

Qualifications

• Associates degree in accounting or related discipline required.
• 1–4 years of experience in accounting or AR/receivables preferred.
• Strong understanding of general accounting principles and how billing ties to the general ledger.
• Excellent Excel and Word skills; data analysis and reporting capabilities are essential.

Responsabilités

• Oversee daily accounts receivable operations for the college.
• Prepare student bills and refunds (paper and electronic).
• Process payments, post adjustments, and file electronically.
• Manage collections prep and aging reports; communicate with students and families.

Connaissances

General accounting

Bookkeeping

Analytical thinking

Data entry

Report writing

Excel

Word

Attention to detail

Formation

Associate degree in accounting

Outils

ERP system

Description du poste

Job Summary

Under the supervision of, and in close partnership with, the Student Accounts Manager, oversees and assists with daily accounts receivable operations for the college, supports reporting and analysis, and handles difficult account discussions with students, parents, staff, and faculty in a courteous and efficient manner. Plays an active role in testing and adopting new systems, workflows, and process improvements.

Job Description Duties and Responsibilities

Coordinate, oversee and assist with daily accounts receivable operations for the college, including: preparing student bills and refunds (paper and electronic); receiving, verifying and processing payments; posting billing adjustments; electronic filing. Clearing students for registration, transcript release and graduation; initiating payment plans, verifying timely payments and notifying senior staff of delinquencies; billing overdue student accounts and preparing accounts for collection. Regular contact and interaction with students, parents, staff and faculty to answer inquiries, address concerns, and resolve issues, including guiding students through online and mobile self-service tools for payments, payment plans, and refunds. Researching student account issues and identifying their root cause, conferring as needed with financial aid and registrar staff, faculty, students and parents, with an understanding of how changes to shared records affect each office. Performing/assisting with weekly, monthly, semester and year end student account reconciliations, balancing and auditing, including reconciling student account activity to the general ledger. Building, running, and analyzing reports on student account data (such as aging, delinquency, and student cohort reports) to support the Student Accounts Manager and inform decisions. Participating in system implementations, upgrades, and enhancements, including user acceptance testing (UAT), parallel testing, and validating business processes and approval workflows. Play a role in recommending and documenting operating policies, procedures, and workflows associated with accounts receivable. Other duties as assigned.

Minimum Qualifications

(Education, Experience, Knowledge, Skills and Abilities) Associates degree in accounting or other appropriate discipline and one to four years of experience, or a combination of education and experience from which comparable knowledge and skills are acquired.

Good knowledge of and skills in general accounting/bookkeeping principles and procedures with some experience in accounts receivable, including how billing and fee activity connects to the general ledger (e.g., cost centers, funds, and grants). Strong math and analytical/problem-solving skills, with the ability to trace issues to their root cause rather than relying on workarounds. Relevant training/experience with data entry, information retrieval, and report writing in computerized information systems; experience with an enterprise resource planning (ERP) system is preferred. Strong skills in Microsoft Word and Excel, including sorting, filtering, and summarizing data Ability to improve and streamline processes using technology, and comfort adapting to new systems and workflow-based processes Detail-oriented approach to testing, validating, and documenting system processes and results. Ability to deal with students, parents, staff, faculty and others in a courteous and efficient manner, including the ability to effectively handle difficult account discussions.

Physical Requirements

Duties performed causes light fatigue of eyes, fingers, or other faculties as a result of repetitive motion and/or long periods of standing or sitting. Duties require little physical effort in work with light to moderate (up to 25lbs) easy-to-handle materials.

Working Conditions

Job is performed in general office or comparable working area with many and frequent distractions such as noise and interruptions. Work schedule may vary during high volume periods. This general outline illustrates the type of work which characterizes the job classification. It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.

Scheduled Hours Weekly: 37.5 Budgeted Wage for this Position: $25.00 an hour ($48,750) per year Exempt Status: Non-Exempt Grade: S09 Job Posting Responsibilities: Unit Determination: Non Bargaining - Administrative Staff

At the Vermont State Colleges System (VSCS), our mission is grounded in empowering students and strengthening communities across Vermont. When you join our team, you become part of a dedicated, statewide community that believes in the transformative power of education — not only in the classroom, but in careers, lives, and local economies. VSCS encompasses Vermont State University, the Community College of Vermont, and our System Office, with 12 centers, 5 campuses, and more than 10 additional learning sites across the state. Deeply rooted in our communities, we provide affordable, flexible, and innovative programs designed to meet the needs of today’s learners — from recent high school graduates to adult students reentering the workforce. Through strong partnerships and a shared commitment to workforce development, we help build a vibrant, resilient Vermont. Our employees are key to this mission. We offer competitive compensation and benefits, opportunities for growth, and a workplace culture that values collaboration, diversity, and purpose. If you’re passionate about education that makes a real and lasting difference, we invite you to grow your career with the Vermont State Colleges System — and help shape the future of our students, our communities, and our state.