Student Account Specialist

University of New England; Biddeford (ME); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Tuition waiver for employees

Health insurance

Educational benefits for dependents

Job summary

University of New England is seeking a Student Account Specialist to support the student financial services team. You will help students and families understand their semester bill, payment options, and related processes.

This role requires familiarity with accounts receivable and cashiering in a university setting, plus strong communication and confidentiality. Your duties include posting payments, assisting with billing, and supporting collections as needed.

Qualifications

• Associates degree in accounting or related field, plus 3–4 years of relevant experience.
• Strong accounts receivable and cashiering knowledge in a university setting.
• Clear and concise oral and written communication; ability to handle sensitive information.

Responsibilities

• Process refunds for parents and students and stay knowledgeable on federal Title IV refunds.
• Post daily accounts receivable items including student payments and deposits.
• Assist in generating semester billing and maintain third‑party billing.
• Post scholarships and waivers in the student system as needed.
• Address account problems and refer unusual cases to supervisor.
• Perform collections tasks for active students and clear students for registration.

Skills

Accounts receivable

Cashiering

Customer service

Communication

Microsoft Office

Education

Associate’s degree in accounting or related discipline

Tools

Microsoft Office

Job description

The Student Account Specialist provides administrative support to thestudent financial services team as well as assisting students and their families to understand their semester bill, payment options and the like.

About the University of New England

UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands‑on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
• Educational benefits:
  • UNE tuition waiver for employees, spouses, and domestic partners.
  • UNE tuition waiver for dependents of employees with 1 year of full-time service.
  • 50% tuition reduction if less than 1 year of full-time service.
• Process refunds to parents and students; must maintain knowledge of federal regulations as they pertain to Federal Title IV refunds.
• Carry out daily accounts receivable posting functions to include student payments; wire transactions and Admissions deposits etc.
• Assists with the generation of semester billing.
• Maintain third-party billing.
• Post scholarships and waivers in student system as needed.
• Process inter-departmental deposits; cash advances / athletic meal requests.
• Review University leave of absences and withdrawals and update student account when necessary.
• Work closely with Financial Aid staff on a wide variety of matters related to student accounts.
• Investigate and resolve account problems, referring unusual situations to supervisor as necessary.
• Perform various collections-related tasks for active students, contacting students with overdue accounts; clearing students for registration and graduation.
• Perform other related duties as necessary.

Qualifications

Associate’s degree in accounting or other appropriate discipline, plus three to four years of relevant work experience, or a combination of education and experience from which comparable knowledge and skills are acquired.

• Working knowledge of accounts receivable/cashiering in a University setting. Demonstrated ability to use this knowledge clearly and concisely to solve routine as well as complex issues and problems.
• Clear and concise oral and written communication skills, problem solving skills, and demonstrated ability to handle adverse situations with tact and diplomacy.
• Excellent customer service, organizational skills and technical skills to multitask and work under deadlines.
• Strong team player with ability to work in diverse environment.
• Demonstrated ability to work independently, take initiative while maintaining the highest level of confidentiality.
• Ability to use standard office equipment including PC, phone, copier, scanner, fax, calculator.
• Computer skills in the use of Microsoft Office.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.

Additional Note

This position is not eligible for H-1B visa sponsorship or STEM OPT extension.

Anticipated Pay Range

Anticipated Pay Range $20.82 - $21.78

Posting Number

Posting Number 2022PS0980P

Open Date

Close Date

Open Until Filled Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• Resume

Optional Documents

• Cover Letter
• Letter of Recommendation
• Names and contact information for three professional references