Student Financial Services Specialist

University of New England; Biddeford (ME); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health & dental plans

8% retirement match

Paid time off & holidays

Tuition benefits for employees

Job summary

The University of New England in Biddeford, ME seeks a Student Financial Services Specialist to support the Director of Financial Aid in allocating and administering student aid. This role combines technical and administrative duties to ensure accurate processing and timely communication with students.

Responsibilities include advising students and parents on aid programs, processing applications, maintaining records, and coordinating with lending agencies.

Qualifications

• Associate’s Degree plus two years of relevant experience, or a combination of education and experience from which comparable knowledge and skills have been acquired.
• Good typing, filing and other general office skills.
• Good reading, writing and math skills.
• Basic advising skills.
• Some relevant experience in maintaining a moderately complex manual and computerized information system.
• Ability to understand and explain to others technical regulations governing student financial assistance programs.
• Ability to deal effectively with students, parents and other University personnel, frequently regarding sensitive and confidential financial matters.

Responsibilities

• Inform and advise students and parents, both in person and on the phone, regarding available aid programs; eligibility criteria; application and award processes; debt history; loan obligations, etc.
• Assist in completing and processing applications.
• Compile all required forms and other documentation needed to accompany applications prior to Director’s review and award decision.
• Prepare loan applications for electronic or manual processing.
• Maintain a variety of general and specialized financial aid files and other manual records.
• Perform a variety of data entry and information retrieval tasks using computerized financial aid information systems.
• Compile information from computerized and manual records for various internal and external reports on financial aid activities and programs.
• Confer regularly with supervisor, financial aid staff, business office staff, and various other University personnel to coordinate activities, exchange information, investigate and resolve problems, and so forth.
• Assist the Director with special projects and other regular financial aid functions as assigned.
• Maintain a good working knowledge of relevant federal regulations, laws and standards pertaining to student financial aid.
• Perform other related duties as necessary.

Skills

General office skills

Reading and writing

Advising skills

Information systems

Regulatory knowledge

Communication with students/parents

Education

Associate degree + experience

Job description

The Student Financial Services Specialist provides a variety of technical and administrative assistance to the Director of Financial Aid in the allocation and administration of student financial aid.

About The University of New England

UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one‑of‑a‑kind study‑abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands‑on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
• Educational benefits:
  • UNE tuition waiver for employees, spouses, and domestic partners
  • UNE tuition waiver for dependents of employees with 1 year of full-time service
    • 50% tuition reduction if less than 1 year of full-time service
• Inform and advise students and parents, both in person and on the phone, regarding:
  • available aid programs;
  • eligibility criteria;
  • application and award processes;
  • debt history;
  • loan obligations, etc.
• Assist in completing and processing applications.
• Compile all required forms and other documentation needed to accompany applications prior to Director’s review and award decision.
• Prepare loan applications for electronic or manual processing.
• Prepare notices of student separations for lending institutions.
• Perform various liaison functions with lending agencies in investigating loan application problems, tracking application status, and so forth.
• Maintain a variety of general and specialized financial aid files and other manual records.
• Perform a variety of data entry and information retrieval tasks using computerized financial aid information systems.
• Compile information from computerized and manual records for various internal and external reports on financial aid activities and programs.
• Confer regularly with supervisor, financial aid staff, business office staff, and various other University personnel to coordinate activities, exchange information, investigate and resolve problems, and so forth.
• Assist the Director with special projects and other regular financial aid functions as assigned.
• Maintain a good working knowledge of relevant federal regulations, laws and standards pertaining to student financial aid.
• Perform other related duties as necessary.

Qualifications

Associate’s Degree plus two years of relevant experience, or a combination of education and experience from which comparable knowledge and skills have been acquired.

• Good typing, filing and other general office skills.
• Good reading, writing and math skills.
• Basic advising skills.
• Some relevant experience in maintaining a moderately complex manual and computerized information system.
• Ability to understand and explain to others technical regulations governing student financial assistance programs.
• Ability to deal effectively with students, parents and other University personnel, frequently regarding sensitive and confidential financial matters.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.

Additional Note

This position is not eligible for H-1B visa sponsorship.

Anticipated Pay Range $20.82 - $21.25