Enrollment and Retention Counselor

University of California; Maine; On-site; USD 45,000 - 65,000; Full time

Job summary

The Enrollment and Retention Counselor (ERC) at University of New England guides online program students, offering concierge-style support for admissions questions, course registration, withdrawals, and progress toward graduation. The ERC addresses complex student issues, ensuring timely information and a positive student experience.

This role collaborates with the College to implement recruitment plans, maintains CRM data, analyzes trends, and assists with training new staff.

Qualifications

• Bachelor’s degree and 2 years of relevant experience (or equivalent)
• Experience in higher education, admissions, customer service or student support preferred
• Experience managing applications, registration and enrollment processes
• Familiarity with admissions, registration systems and CRM software
• Strong analytical, interpersonal, technological and communication skills
• Proven ability to organize work effectively in a fast-paced environment

Responsibilities

• Provide enrollment and retention support across time zones and non-traditional schedules
• Manage admission and registration processes
• Deliver excellent customer service to students throughout recruitment and retention
• Analyze and document recruitment and retention trends and best practices
• Maintain accuracy and integrity of the CRM database
• Collaborate across College of Professional Studies to execute recruitment plans
• Complete recruitment activities to meet enrollment targets
• Assist training and mentoring of new team members
• Identify barriers in applications and propose solutions

Skills

Analytical skills

Interpersonal skills

Communication skills

CRM software

Technology proficiency

Education

Bachelor’s degree + 2 years experience

Tools

CRM software

Job description

The Enrollment and Retention Counselor ( ERC ) is a student’s personal guide through his or her progression in UNE’s online programs, providing concierge-type assistance to administrative questions and monitoring progress toward graduation. Basic job functions include contacting students via phone, and providing them with the administrative information that they need in order to complete their academic program. This involves assisting students with course registration information, withdrawals, and updating them with any additional academic program requirements. The ERC is required to address frequent, complex issues related to student support and retention practices within the College.

About the University of New England

UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one‑of‑a‑kind study‑abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands‑on learning, empowering students to positively impact a world full of challenges.

We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
• Educational benefits:
  • UNE tuition waiver for employees, spouses, and domestic partners.
  • UNE tuition waiver for dependents of employees with 1 year of full-time service.
    • 50% tuition reduction if less than 1 year of full-time service.
• Work collaboratively across the College of Professional Studies to implement a strategic recruitment and retention plan.
• Complete recruitment activities to ensure that enrollment targets are met each term.
• Maintain the accuracy and integrity of the CRM database.
• Analyze and document recruitment and retention trends and serve as an “expert” regarding best practices, associated policies, procedures, and evaluation of the portfolio.
• Identify trends, programmatic changes, and marketing opportunities within the portfolio:
  • Assess programmatic changes, and marketing opportunities.
  • Evaluate potential obstacles in application processes for prospective students.
  • Create solutions to these obstacles and plan to assess effectiveness.
• Assist with training and mentoring new team members to program portfolios.
• Provides excellent customer service to students throughout the recruitment and retention process.
• Manage admission and registration process.
• Ability to provide enrollment and retention support across time zones and at times that are more convenient for non-traditional students.
• Promote a positive environment that supports innovation, teamwork, and successful outcomes.
• Provide quality and professional written and verbal communication.
• Other duties as assigned.

Qualifications

Bachelor’s degree required, plus 2 years of relevant experience, or an equivalent combination of education and experience that provides comparable knowledge and skills.

• Experience in higher education, admissions, customer service, and/or student support is preferred.
• Demonstrated experience managing applications, registration and enrollment processes.
• Familiarity with admissions, registration systems and CRM software preferred.
• Strong analytical, interpersonal, technological, and communication skills.
• Proven ability to organize work effectively and perform in a fast-paced environment.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.

Additional Note

This position is not eligible for H-1B visa sponsorship.

Posting Number

Posting Number 2022PS0939P

Open Date

Open Date 07/21/2026

Close Date

Open Until Filled Yes

Supplemental Questions

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