Student Account Representative & University Cashier

CPY001 Park University; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Tuition for employees and dependents

Job summary

Park University is seeking a Student Account Representative & University Cashier to support billing and revenue collection for tuition and fees. The role handles cashier duties, accepts payments, and may approve refunds while maintaining accuracy and privacy.

Responsibilities include responding to inquiries, auditing receivables, preparing balance letters, and posting journal entries. A high school diploma is required; a business degree is preferred, with 1–3 years in cash handling and customer

Qualifications

• High school or GED is required; a business-related bachelor's degree is preferred.
• 1-3 years cash handling, customer service, and accounting experience is required.
• Proficiency with Microsoft Office and basic databases; strong communication skills.

Responsibilities

• Monitor and respond timely to student and staff calls and emails.
• Cashier window coverage and accepting student payments.
• Review and approve student refunds.
• Audit and enter third party invoices for Campus Centers.
• Prepare and send student balance letters and journal entries as needed.

Skills

Cash handling

Customer service

Accounting

Microsoft Office

CRM

Databases

Communication

Education

High school or GED

Bachelor's degree preferred

Tools

CRM software

Online payment systems

Job description

Job Details

Position Accountabilities Position Description – FY 2025-2026

Job Title: Student Account Representative & University Cashier

Date: July 1, 2025

Department: Finance & Administration

FLSA: Non-Exempt

Supervisor: Director of Student Accounts

Employment Status: Full Time

Purpose

Student Accounts Representatives make sure the University bills and collects the revenue for tuition and fees charged to students. The billing portion they may do themselves or approve the work of others. The University Cashier accepts cash, check and credit or debit card payments for tuition and fees from students via phone calls or in person. This position is involved in handling cash.

Accountabilities

• Monitor and respond timely and accurately to student and staff calls and emails
• Cashier window coverage / Accepting student payments
• Review and approve student refunds
• Audit and enter third party invoices for the Campus Centers
• Review tuition adjustments for accuracy following enrollment adjustments
• Prepare / Send student balance letters
• Prepare and execute journal entries as needed for student fees, etc.
• Audit receivables and follow-up as appropriate
• Meet weekly deadlines
• Additional duties as assigned

Scope

Student Accounts Representatives serve all students. In addition to the largest campus in Parkville, MO, there are approximately 8 other Campus Centers throughout the US and online, with a population totaling nearly 6,000 total students.

Organization

This position reports to the Director of Student Accounts.

Challenges and Opportunities

This position is in a fast-paced environment and requires high accuracy as well as a great deal of multitasking. Exceptional communication skills and excellent customer service skills are necessary to provide the level of student service that is required. Compliance with privacy laws is required. The workload cycles with the progression of each term, and there are predictable peaks in work levels.

Position Requirements

• Education: High school degree or GED is required. A bachelor’s degree in a business-related field is preferred and may be accepted in lieu of direct work experience.
• Experience: 1-3 years of experience in cash handling, customer service, and accounting experience is required.
• Skills: Strong team-building skills, ability to work well with a wide variety of colleagues and diverse groups. Ability to maintain professionalism and positive demeanor under pressure. Must be willing to work in a highly structured environment. Most have strong problem-solving abilities, high accuracy and exceptional attention to detail. Solid working knowledge and experience with a wide range of computer technologies such as Microsoft Office® (Word, Excel, Outlook), databases, telephone and digital telecommunication, CRM and online technologies. Ability to work in a virtual environment. Willingness to work flexible and extended hours when needed.

Physical Requirements

Individuals should be able to sit for long periods of time at a computer.

Benefits

• We offer an excellent benefits package including health, dental, and life insurance, retirement plan, and tuition-paid undergraduate classes for employees and dependents.
• Park University provides a competitive compensation and benefits package including health and life insurance, retirement plan, generous paid time off, and paid undergraduate tuition for employees and dependents.

About the Employer

Founded in 1875, Park University is a private, liberal arts university. Park’s flagship campus is located in the Kansas City suburb of Parkville, Missouri, on the bluffs overlooking the Missouri River. Park University is an equal-opportunity employer and encourages applications from women and minorities. Qualified applicants must upload a resume and cover letter that includes salary requirements. Park University, founded in 1875 in Parkville, Missouri, is a four-year, private, non-profit, liberal arts institution of higher learning. We provide a comprehensive selection of undergraduate and graduate degree programs in the colleges of Education and Health Professions, Liberal Arts and Sciences, and Management. The flagship Parkville, Missouri campus offers a range of academic programs, international culture, athletics and a traditional university experience. We serve over 6,500 students nationally each semester, with students enrolled at our main campus, our Gilbert, Arizona campus or at more than 21 other military and non-military campuses located in 16 states. Park University provides a competitive compensation and benefits package including health and life insurance, retirement plan, generous paid time off, and paid undergraduate tuition for employees and dependents.