Student Account Representative

asu; Tempe (AZ); On-site; USD 23,000 - 33,000; Full time

Job summary

ASU Student Business Services seeks a Student Account Representative to perform financial accounting related customer service activities in the Student Business Services unit, assisting students with account status and transactions such as waivers, charges and credits.

The role requires a high school diploma with 3 years of relevant experience; pay rate is $20.41 per hour; eligibility to work in the United States without sponsorship is required.

Qualifications

• High School Diploma with 3 years of experience in financial tasks.
• Experience in financial accounting and customer service.
• Proficiency with Microsoft Office and PeopleSoft.
• Strong communication and attention to detail.

Responsibilities

• Provide customer service for student accounts in person, email, and phone.
• Research account activity to identify and resolve issues.
• Process waivers, charges, and credits to student accounts.
• Prepare reconciliations and reports using PeopleSoft, MyASU, Office.
• Review and resolve tuition, billing, and collection matters.
• Draft correspondence responding to student inquiries.
• Handle high-volume inquiries including calls and email.
• Update procedures for assigned accounting functions.

Skills

Financial accounting

Customer service

High-volume environment

Microsoft Office

PeopleSoft

Communication skills

Attention to detail

Education

High School Diploma

Job description

Job Profile: Student Finance Assistant 3 Non-Exempt

Job Family: Student Finance

Time Type: Full time

Minimum Qualifications: High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary: Assists in the maintenance of student financial operations through routine to intermediate daily operations support.

Job Description: Pay Rate: $20.41 per hour

ASU Student Business Services seeks a Student Account Representative. This position performs a variety of financial accounting related customer service activities within the Student Business Services department unit in order to provide courteous, prompt, and accurate financial accounting assistance to students regarding their ASU account status. Additional job duties as assigned.

Applicant must be eligible to work in the United States; ASU Student Business Services will not be a sponsor for this position.

Essential Duties:

• Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
• Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
• Process transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft, My ASU, and Microsoft Office.
• Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters
• Develop and create correspondence in response to student account inquiries.
• Answer a high volume of phone calls, respond to email inquiries and assist with in-person customers.
• Update departmental procedures relating to assigned accounting functions.

Desired Qualifications:

• Experience working within Financial Accounting
• Experience in working in a high-volume customer service environment.
• Experience in Accounts Receivable environment.
• Experience in reconciling accounts involving debit and credit accounting processing.
• Experience in using Microsoft Office applications (Excel, Word, Outlook).
• Experience working in Peoplesoft or similar accounting-based programs.
• Experience in preparing reports.
• Evidence of effective communication skills, both written and verbal.
• Experience in using attention to detail skills.

Working Environment: Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.

Required to stand for varying lengths of time and walk moderate distances to perform work.

Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.

Department Statement: ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.

Driving Requirement: Driving is not required for this position.

Location: Campus: Tempe

Funding: No Federal Funding

ASU Statement: Arizona State University is a new