STUDENT ACCOUNT REPRESENTATIVE

Arizona State University; Tempe (AZ); On-site; USD 28,000 - 29,000; Full time

Job summary

Arizona State University seeks a Student Account Representative in Tempe to perform financial accounting and customer service tasks related to student accounts. You will assist students with account status, process transactions, and use PeopleSoft, My ASU, and Microsoft Office for reconciliations.

Ideal candidates bring strong communication skills, experience in high-volume customer service, and familiarity with accounts receivable processes.

Qualifications

• High School Diploma and 3 years experience in the area or equivalent combination of experience and training.
• Eligibility to work in the United States; no sponsorship for this position.

Responsibilities

• Provide extensive customer service in person, by email, and by phone for student account functions.
• Research account activity to identify and resolve issues or escalate to the appropriate department.
• Process transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports using PeopleSoft, My ASU, and Microsoft Office.
• Review and resolve accounts related to tuition, billing, and collections.
• Develop correspondence responding to student account inquiries.
• Handle high volumes of calls and email inquiries and assist in-person customers.
• Update departmental procedures for accounting functions.

Skills

Customer service

Financial accounting

Accounts receivable

Microsoft Office

PeopleSoft

Communication skills

Education

High school diploma

Tools

PeopleSoft

My ASU

Excel

Outlook

Job description

Minimum Qualifications

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description

ASU Student Business Services seeks a Student Account Representative. This position performs a variety of financial accounting related customer service activities within the Student Business Services department unit in order to provide courteous, prompt, and accurate financial accounting assistance to students regarding their ASU account status. Additional job duties as assigned.

Applicant must be eligible to work in the United States; ASU Student Business Services will not be a sponsor for this position.

Pay Rate: $20.41 per hour

• Extensive customer service in person, via e‑mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
• Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
• Process transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft, My ASU, and Microsoft Office.
• Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters
• Develop and create correspondence in response to student account inquiries.
• Answer a high volume of phone calls, respond to email inquiries and assist with in‑person customers.
• Update departmental procedures relating to assigned accounting functions.

Desired Qualifications

• Experience working within Financial Accounting
• Experience in working in a high-volume customer service environment.
• Experience in Accounts Receivable environment.
• Experience in reconciling accounts involving debit and credit accounting processing.
• Experience in using Microsoft Office applications (Excel, Word, Outlook).
• Experience working in Peoplesoft or similar accounting‑based programs.
• Experience in preparing reports.
• Evidence of effective communication skills, both written and verbal.
• Experience in using attention to detail skills.

Department Statement

ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.

Graduate Assistant, Intern and part‑time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco‑free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre‑employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre‑employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.