Behavioral Health Tech - Emergency Services; contingent

Zepf Center; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Zepf Center in Toledo, Ohio seeks a Contingent Behavioral Health Tech for its 24/7 Emergency Services. The role involves crisis assessment and outreach, coordinating services with mental health professionals, and providing one-on-one support to clients and families in the community.

Responsibilities include documentation in the EHR, client transportation, and participation in agency and unit meetings. Candidates should have a high school diploma and relevant mental health experience or a related

Qualifications

• Must be detail oriented and accurate.
• Excellent organizational skills.
• Ability to interpret information.
• Good problem solving and multi-tasking skills.
• Conscientious and adaptable with professional demeanor.

Responsibilities

• Assist in crisis intervention and outreach services.
• Collaborate with clinicians, case managers, and counselors.
• Coordinate intake and outreach runs.
• Document services and billing information in the EHR.
• Transport clients as needed and attend meetings.

Job description

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

We are currently seeking a Contingent Behavioral Health Tech in our emergency services department. Emergency Services is a 24/7 comprehensive program that assesses Lucas County adults, children, and adolescents who are experiencing a psychiatric or behavioral crisis. Patients are assessed onsite or in the field to determine treatment options; hospitalization or referral to community-based services.

Job duties include but are not limited to:

• In collaboration with the Mental Health Professional/Health Officer, gathers collateral data at the scene and over the phone to help resolve crisis within the community.
• Provides outreach service including crisis intervention;
• Accompanies clinician health officers in pre-hospital screening with clients in the community.
• Works with patient’s primary psychiatrist/provider, case manager and/or counselor.
• Facilitates the care of clients in consultation with the Mental Health Professional/Health Officer, patient’s primary case manager, counselor or medical provider.
• Makes phone calls and coordinates services.
• Provides one-on-one assistance to clients and significant others or families, monitors behavior and mental status of clients at the crisis scene, and documents appropriate services in client charts.
• Answers the Hotline, gathers collateral information and provides information and referrals to community services.
• Run the intake board and coordinate outreach runs between emergency services, outreach, CACSU, CSU and Helpline
• Transports clients to and from community sites as needed.
• Works flexibly with other team members.
• Attends agency and unit meetings, completes reports (e.g. contact sheets, shift reports, crisis alerts, etc.), and performing all necessary chart and telephone documentation in EHR in a timely manner.
• Accurately document service provision and billing information to assure reimbursement.
• Ensures competence and annual certification in the following areas: CPR and First Aid, and Crisis Intervention.
• Ability to cross train in other crisis units, including CSU and Urgent Care.
• Performs other duties as assigned.

Position Competencies:

• Must be detail oriented and work accurately
• Must have excellent organizational skills
• Must have ability to interpret information
• Must have good problem-solving and multi-tasking skills
• Must be conscientious and adaptable, with a professional approach to all functions and relationships with all staff, clients, and public.

Requirements

• Must be eligible to be a qualified mental health specialist by Ohio Medicaid.
• High School Diploma
• Bachelor’s degree in a related field OR at least three years’ work experience in mental health
• Least three years’ work experience in mental health
• Must possess a valid Ohio driver’s license
• Must be eligible to drive company vehicles and be eligible for coverage as defined by the agency commercial insurance carrier. Those who drive personal vehicles during business must be able to furnish proof of active auto insurance

EOE/M/F/H/V