Street Outreach Intensive Case Manager - SUD Support

Amistad; El Paso (TX); On-site; USD 42,000 - 48,000; Full time

Job summary

Amistad is seeking an Intensive Case Manager Street Outreach for Substance Use Disorder Solutions. The role links clients to community resources, secures housing and basic needs, documents care, and provides 24/7 on-call support.

You will work with unsheltered individuals, coordinate with social services, and advocate for continuous care. The incumbent will be on-call for a 24-7 hotline on weekends/holidays, conduct monthly client visits, and travel within regions to assist with housing and

Qualifications

• BA degree or 4 years of experience in the area of delivery of Human Services- Homelessness.
• Lived experience with mental health and recovery and be able to administer trauma informed care to clients and/or families.
• Familiarity with HMIS, Rapid Re-Housing and Street Outreach, preferred.
• Strong attention to detail, detail oriented.
• Excellent skills in writing and professional communications.
• Proficient with MS Office and computer software.
• Able to maintain confidentiality working with sensitive information.
• Must have a current driver license and show evidence of meeting state requirements of having the appropriate level of automobile insurance.
• Able to lift and carry up to 30 pounds.
• Must agree to undergo background check by law enforcement as well as a drug test. Results must show that person has not been convicted of an offense nor have a positive drug test result.
• Bilingual - must demonstrate the ability to communicate in Spanish & English (written & verbal).
• Able to attend training sessions within and outside assigned region and travel to provide services to clients.

Responsibilities

• Links clients to community resources to reestablish connections with social services.
• Assists clients in securing basic needs including housing, food, shelter, medical and mental health, and recovery services.
• Helps clients obtain benefits they may be entitled to.
• Documents case events timely and accurately.
• Provides 24/7 on-call peer mental health and recovery hotline support on a rotating weekly schedule.
• Assists in securing safe and sanitary housing (shelter, PSH, or rapid re-housing).
• Offers transportation options to shelters, treatment centers, or mental health services.
• Conducts monthly visits and attends appointments to secure basic needs and benefits.
• Monitors living conditions and continuity of care for clients.
• Provides case management to unsheltered individuals.
• Assists in locating apartments meeting habitability standards and Fair Market Rate.
• Develops landlord relationships and acts as liaison.
• Advocates for clients and monitors continuity of care.
• Documents case notes and submits monthly reports.
• Familiarizes with manuals, training materials, and contractual requirements.
• Performs other duties as assigned.

Skills

Attention to detail

Excellent writing

Professional communications

Bilingual Spanish & English

Education

BA degree or 4 years in Human Services - Homelessness

Tools

HMIS

Rapid Re-Housing

Street Outreach

Job description

Amistad is seeking an Intensive Case Manager Street Outreach for Substance Use Disorder Solutions. The role links clients to community resources, secures housing and basic needs, documents care, and provides 24/7 on-call support.

You will work with unsheltered individuals, coordinate with social services, and advocate for continuous care. The incumbent will be on-call for a 24-7 hotline on weekends/holidays, conduct monthly client visits, and travel within regions to assist with housing and