Intensive Case Manager-Substance Use Disorder Solutions (SUDS)

Amistad; El Paso (TX); On-site; USD 42,000 - 48,000; Full time

Job summary

Amistad is seeking an Intensive Case Manager Street Outreach for Substance Use Disorder Solutions. The role links clients to community resources, secures housing and basic needs, documents care, and provides 24/7 on-call support.

You will work with unsheltered individuals, coordinate with social services, and advocate for continuous care. The incumbent will be on-call for a 24-7 hotline on weekends/holidays, conduct monthly client visits, and travel within regions to assist with housing and

Qualifications

• BA degree or 4 years of experience in the area of delivery of Human Services- Homelessness.
• Lived experience with mental health and recovery and be able to administer trauma informed care to clients and/or families.
• Familiarity with HMIS, Rapid Re-Housing and Street Outreach, preferred.
• Strong attention to detail, detail oriented.
• Excellent skills in writing and professional communications.
• Proficient with MS Office and computer software.
• Able to maintain confidentiality working with sensitive information.
• Must have a current driver license and show evidence of meeting state requirements of having the appropriate level of automobile insurance.
• Able to lift and carry up to 30 pounds.
• Must agree to undergo background check by law enforcement as well as a drug test. Results must show that person has not been convicted of an offense nor have a positive drug test result.
• Bilingual - must demonstrate the ability to communicate in Spanish & English (written & verbal).
• Able to attend training sessions within and outside assigned region and travel to provide services to clients.

Responsibilities

• Links clients to community resources to reestablish connections with social services.
• Assists clients in securing basic needs including housing, food, shelter, medical and mental health, and recovery services.
• Helps clients obtain benefits they may be entitled to.
• Documents case events timely and accurately.
• Provides 24/7 on-call peer mental health and recovery hotline support on a rotating weekly schedule.
• Assists in securing safe and sanitary housing (shelter, PSH, or rapid re-housing).
• Offers transportation options to shelters, treatment centers, or mental health services.
• Conducts monthly visits and attends appointments to secure basic needs and benefits.
• Monitors living conditions and continuity of care for clients.
• Provides case management to unsheltered individuals.
• Assists in locating apartments meeting habitability standards and Fair Market Rate.
• Develops landlord relationships and acts as liaison.
• Advocates for clients and monitors continuity of care.
• Documents case notes and submits monthly reports.
• Familiarizes with manuals, training materials, and contractual requirements.
• Performs other duties as assigned.

Skills

Attention to detail

Excellent writing

Professional communications

Bilingual Spanish & English

Education

BA degree or 4 years in Human Services - Homelessness

Tools

HMIS

Rapid Re-Housing

Street Outreach

Job description

TITLE: Intensive Case Manager Street Outreach-Substance Use Disorder Solutions (SUDS)

SUPERVISOR: Guardianship Program Manager/ Unhomed Initiatives Supervisor

STATUS: EXEMPT

GRADE: THREE

SALARY: $41,559.44 to $48,184.89

The incumbent functions as an Intensive Case Manager for clients will include but are not limited to linking the clients to community resources to reestablish connections with various social services. The incumbent assists clients in securing basic needs to include, but not limited to: housing, food, shelter, medical and mental health, substance use and recovery prevent and/or treatment. The incumbent will also assist the client in obtaining any benefits the client is entitled to. Timely and accurate documentation is required and essential in recording the services provided to the client. Work requires tolerance and sensitivity to the needs of the clients. This position requires that the incumbent be on call for their assigned caseload and for peer mental health and recovery hotline support on a 24-7 basis to include weekends and holidays.

The work environment will include face‑to‑face contact with clients that are unsheltered, experiencing mental health and/or substance use or recovery issues throughout the community and in shelters. It is fast paced, with time sensitive issues and individuals in distress or in extremely difficult situations. The incumbent is expected to handle sensitive situations, maintain a professional demeanor, and a positive attitude in a high‑pressure environment.

Knowledge, Skills, and Abilities

1. Implements all contractual requirements and completes all required documentation in a timely manner to include documentation of all case events.
2. Conducts Outreach activities which include: (a) engagement; (b) intervention; (c) education, (d) connection to mental health and/or substance use or recovery services.
3. Conducts assessments and creates a service plan to identify any resources the client could benefit from and any benefits they might be entitled to.
4. Assists clients in accessing other services, including but not limited to food, transportation, Medical care, benefits, counseling, and emotional support by locating, contacting, and providing information, referrals, and services to the unsheltered population. For more complex cases, refers clients to agency and/or community-based specialists for assistance.
5. Provides coverage for the 24-hour Peer Mental Health and Recovery Support Hotline on a rotating weekly on-call schedule, offering peer support and recovery‑related assistance as needed.
6. Assists in securing safe and sanitary housing solutions such as an emergency shelter and/or a referral for Permanent Supportive Housing and/or Rapid Re‑housing.
7. Assists in providing transportation options from a place not meant for human habitation or a current temporary residence (Welcome Center, Opportunity Center, Salvation Army, Villa Maria, etc.) to another domicile such as another shelter, treatment or recovery center, and/or mental health service providers.
8. Conducts monthly visits, attends appointments, meetings and any other visits deemed necessary to secure basic needs and benefits they may be entitled to.
9. Monitors the living condition of assigned clients to ensure that he/she is receiving care, and comfort, and that their basic needs are met, whether the client resides alone, in a foster home, a nursing home or in a more restrictive facility.
10. Provides case management to unsheltered individuals.
11. Assists in locating and securing an apartment that meets habitability standards and the Fair Market Rate.
12. Develop relationships with existing and potential landlords to improve access to housing opportunities.
13. Acts as liaison between the client and landlord.
14. Advocates for clients' needs and monitors the continuity of care/services.
15. Documents case notes for each client and prepares and submits monthly program reports.
16. Becomes familiar with the agency's procedural manuals, personnel manual, training materials, contractual requirements, and internal forms necessary to meet the needs of the Intensive Case Manager position.
17. Completes other duties as assigned by the Guardianship Program Manager/Unhomed Initiatives Supervisor, COO of Social Services and/or Chief Executive Officer.

Essential Requirements

• BA degree or 4 years of experience in the area of delivery of Human Services- Homelessness.
• Have lived experience with mental health and recovery and be able to administer trauma informed care to clients and/or families.
• Familiarity with HMIS, Rapid Re-Housing and Street Outreach, preferred.
• Strong attention to detail, detail oriented.
• Excellent skills in writing and professional communications.
• Proficient with MS Office and computer software.
• Able to maintain confidentiality working with sensitive information.
• Must have a current driver license and show evidence of meeting state requirements of having the appropriate level of automobile insurance.
• Able to lift and carry up to 30 pounds.
• Must agree to undergo background check by law enforcement as well as a drug test. Results must show that person has not been convicted of an offense nor have a positive drug test result.
• Bilingual - must demonstrate the ability to communicate in Spanish & English (written & verbal).
• Able to attend training sessions within and outside assigned region and travel to provide services to clients.

This job description should not be construed to imply that these requirements are the only duties, responsibilities and qualifications for this job. Incumbent may be required to follow any additional related instructions, acquire related job skills and perform other related work. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Funding for this position is through a grant or contract received by the agency. As with all funded programs, the position is contingent upon continuation of funding.

Evaluation: A review of performance is conducted after a four-month introductory period, and upon completion of twelve months from the date of hire, and every twelve months thereafter.