Tech Support Specialist I — Keep Customers Connected

Shentel; Waynesboro (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Pay starting at $18 per hour

8% company 401(k) contribution

Medical, dental, vision, and life 보험

3 weeks PTO and 9 paid holidays

Service discounts in areas served

Job summary

Shentel is seeking a Technical Support Representative to assist customers with Streaming TV and Home Internet issues from Waynesboro, GA. You will diagnose problems, provide empathetic guidance, and use multiple systems to manage tickets and resolutions.

Join a team focused on service excellence, accountability, and continuous improvement. Starting pay is $18/hour with shift differential and comprehensive benefits, including 401(k) and health coverage.

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Computer proficiency and comfort with multiple applications.
• Strong analytical and problem-solving skills.
• Ability to make informed decisions and troubleshoot effectively.
• Ability to read, write, and interpret information accurately.

Responsibilities

• Assist customers with Streaming TV and Home Internet service questions and troubleshooting.
• Diagnose and resolve service-related issues with professionalism and empathy.
• Utilize phone systems, billing applications, and ticketing tools to manage customer requests.
• Create detailed support tickets and coordinate resolutions when additional assistance is needed.
• Deliver outstanding customer experiences through every interaction.
• Meet and exceed performance goals, quality standards, and service metrics.
• Collaborate with supervisors and quality teams to continuously improve customer satisfaction.
• Represent the Shentel brand by upholding company policies and service excellence.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Analytical thinking

Problem solving

Education

High School diploma

Tools

Multiple applications

Job description

Shentel is seeking a Technical Support Representative to assist customers with Streaming TV and Home Internet issues from Waynesboro, GA. You will diagnose problems, provide empathetic guidance, and use multiple systems to manage tickets and resolutions.

Join a team focused on service excellence, accountability, and continuous improvement. Starting pay is $18/hour with shift differential and comprehensive benefits, including 401(k) and health coverage.