Streaming Data Support Engineer – Kafka & Confluent

IBM Computing; Armonk (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

IBM Software is seeking a Technical Support Engineer to help customers resolve issues in Confluent deployments and provide hands-on expertise in Apache Kafka and the Confluent Platform. You will collaborate with customers, engineering, and support teams to ensure timely resolution and satisfaction.

You will work hands-on with streaming data, diagnose complex problems, and contribute to knowledge base improvements while maintaining a high level of customer service and technical excellence.

Qualifications

• Experience with Kafka and the Confluent Platform in production environments.
• Ability to diagnose and resolve customer issues with real-time data streaming.
• Strong communication skills and a customer-focused mindset.

Responsibilities

• Resolve a wide range of issues in Confluent deployments for customers.
• Contribute to process development and help scale the team’s culture.
• Provide product feedback to engineering and improve documentation.

Skills

Apache Kafka

Linux troubleshooting

Java applications

Distributed systems

Customer interaction

Tools

Confluent Platform

Kafka tooling

Job description

IBM Software is seeking a Technical Support Engineer to help customers resolve issues in Confluent deployments and provide hands-on expertise in Apache Kafka and the Confluent Platform. You will collaborate with customers, engineering, and support teams to ensure timely resolution and satisfaction.

You will work hands-on with streaming data, diagnose complex problems, and contribute to knowledge base improvements while maintaining a high level of customer service and technical excellence.