Kafka Support Engineer — Cloud-Native Streaming

IBM; Lowell (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

IBM Software in Lowell, MA is seeking Technical Support Engineers to join a team that bridges client services and engineering. You will help diagnose and fix issues in Confluent deployments, leveraging Apache Kafka and related platforms to ensure customer success.

You’ll work directly with customers, document problems, and contribute to knowledge bases and product documentation. The role emphasizes strong communication, fast issue resolution, and collaboration with the Kafka team.

Qualifications

• Experience diagnosing, reproducing, and resolving customer issues.
• Interest in streaming data and Kafka domain expertise.
• Ability to communicate with customers and engineers effectively.

Responsibilities

• Resolve customer issues with Confluent deployments.
• Interact directly with customers to understand problems.
• Provide software development and operations expertise.
• Contribute to product documentation and knowledge base.
• Collaborate with Kafka team to gather feedback.

Skills

Apache Kafka

Linux

Java applications

Distributed systems

Customer support

Education

Master's Degree

Job description

IBM Software in Lowell, MA is seeking Technical Support Engineers to join a team that bridges client services and engineering. You will help diagnose and fix issues in Confluent deployments, leveraging Apache Kafka and related platforms to ensure customer success.

You’ll work directly with customers, document problems, and contribute to knowledge bases and product documentation. The role emphasizes strong communication, fast issue resolution, and collaboration with the Kafka team.