TikTok Shop - Governance and Logistics Strategy Manager

TikTok; Seattle (WA); On-site; USD 151,000 - 258,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Short-term disability

Long-term disability

Life insurance

Wellbeing benefits

Paid holidays

Paid sick days

Paid Personal Time

Job summary

TikTok Shop in Seattle is seeking a Governance and Logistics Strategy Manager to lead end-to-end strategy across governance and logistics, aiming to improve fulfillment efficiency and reduce sellers’ operating costs.

You will develop KPI frameworks, build standardized processes, monitor performance, and drive cross-functional collaboration to implement scalable strategies in a fast-growing e‑commerce ecosystem.

Qualifications

• Bachelor’s degree or above in Business, Economics, or related fields.
• 5+ years of experience in e-Commerce or governance.
• Strong data analytics skills to define objectives and optimize via data.

Responsibilities

• Evaluate the operational performance of key e‑Commerce areas through data analysis and market research.
• Develop and optimize governance and logistics strategies, products, and processes.
• Own the full strategy lifecycle from planning to post-launch performance reviews.
• Build standardized operational processes, monitoring mechanisms, and governance frameworks.
• Develop and refine strategy methodologies, KPI frameworks, and best practices.

Skills

Data analysis

Strategy development

Cross-functional collaboration

Communication skills

E-commerce operations

Problem solving

Education

Bachelor's degree in Business/Economics

Job description

TikTok Shop - Governance and Logistics Strategy Manager

Location:

Seattle

Employment Type:

Regular

Job Code:

A177439A

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Responsibilities

The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We are looking for passionate and talented people to join us to build an e-Commerce ecosystem that is innovative, secure and intuitive for our users together.

• Evaluate the operational performance of key e-Commerce business areas through data analysis and market research, and continuously identify issues, opportunities, and areas for improvement across governance and logistics.
• Develop and optimize governance and logistics strategies, products, and processes based on an end-to-end understanding of the e-Commerce business, platform supply growth objectives, and seller segmentation strategies.
• Own the full strategy lifecycle, including strategy planning, solution design, implementation, pilot testing, and post-launch performance reviews, with the goal of improving fulfillment efficiency and optimizing sellers’ operating costs.
• Build standardized operational processes, monitoring mechanisms, and governance frameworks. Drive cross-functional collaboration to resolve complex business issues and ensure strategies are effectively implemented and scaled.
• Develop and continuously refine strategy methodologies, KPI frameworks, and best practices. Adapt and innovate strategies in response to evolving business needs to support sustainable, long-term business growth.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above in Business, Economics, or related fields.
• 5+ years of experience in e-Commerce or governance area.
• Strong data analytical skills, with the ability to independently define business objectives, design process and diagnostic metrics, identify insights through ongoing data monitoring, and drive optimization based on data.
• Proven experience in strategy development and implementation, with strong communication, cross-functional collaboration, and execution skills.
• Strong understanding of e-Commerce operations and a holistic view of the business, with strong strategic planning and critical thinking skills and the ability to develop independent perspectives and insights.

Preferred Qualifications

• Experience in cross-border e-commerce, marketplace logistics, or large-scale fulfillment operations.
• Strong cross-functional collaboration skills and the ability to drive complex projects.

Job Information

The base salary range for this position in the selected city is $151050 - $258400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our