Strategy and Operations Manager - US Governance & Experience - TikTok Shop

TikTok; Seattle (WA); On-site; USD 103,360 - 209,380; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid holidays

Paid sick days

Paid Personal Time

Job summary

TikTok is hiring for a Strategy and Operations Manager for US Governance & Experience within TikTok Shop in Seattle. You will drive e-commerce strategy, analyze key metrics, and lead cross‑functional initiatives to create a safe and engaging marketplace.

The role emphasizes independent research, strong analytics, and the ability to influence product governance, user experience improvements, and logistics support across teams.

Qualifications

• 2 years professional experience in strategy or strategy operations, with domain knowledge in e-commerce, marketplace business, consumables, or technology.
• Ability to conduct in-depth research and analytics projects independently.
• Outstanding framework and logic, data sensitivity, good communication, and ability to adapt to a fast‑pace work environment.

Responsibilities

• Drive US e-commerce strategy, analyze key metrics, and lead cross‑functional initiatives for a safe marketplace.
• Conduct industry research and refine best practices; provide implementation solutions and recommendations.
• Use analytics tools to produce insights, align goals cross‑functionally, and support strategic partnerships.

Skills

Strategic thinking

Cross-functional collaboration

Analytical mindset

Tools

SQL

Job description

Strategy and Operations Manager - US Governance & Experience - TikTok Shop

Location: Seattle

Employment Type: Regular

Job Code: A138755

Responsibilities

Overall, the role will drive US e-commerce strategy, analyze key metrics, conduct industry research, and lead cross‑functional initiatives for a safe marketplace.

• Responsible for US e-commerce business strategy, involving business development and key metrics analysis.
• Conduct industry research, including but not limited to merchant or product governance, user experience improvement, logistics support, and other areas; refine and summarize best practices and provide specific implementation solutions and recommendations.
• Use analytics tools to produce critical business insights, ensure cross‑functional alignment of goals and execution, and help the team build strategic partnerships and drive initiatives forward.

Qualifications

• 2 years professional experience in strategy or strategy operations, with domain knowledge in e-commerce, marketplace business, consumables, or technology.
• Ability to conduct in-depth research and analytics projects independently.
• Outstanding framework and logic, data sensitivity, good communication, and ability to adapt to a fast‑pace work environment.

Preferred Qualifications

• Experience in management consulting or business strategy.
• SQL‑related experience.

Compensation & Benefits

The base salary range for this position in the selected city is $103,360 - $209,380 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Legal Information

For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
• Exercising sound judgment.