Strategy & Operations Principal

Socket.dev; Los Angeles (CA); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Strategy and Operation Principal to oversee on-site operations, drive performance, and mentor a round-the-clock team in Los Angeles. You will partner with drivers, dispatchers, and local stakeholders to optimize scheduling, resources, and customer satisfaction.

This role demands a proactive leader who thrives in a dynamic, high-responsibility environment. You will shape operations strategy, report on KPIs, and liaise with senior management to ensure alignment with company goals.

Qualifications

• Experienced operations manager with 6+ years in fast-paced settings.
• Independent self-starter comfortable with high responsibility.
• Savvy communicator with ability to tailor tone to situation.
• Desire to foster world-class customer service and strong team culture.
• Detail-oriented executor who can operate autonomously.
• Proven track record leading support teams and driving performance.
• Able to manage multiple tasks, delegate, and prioritize effectively.
• Creative problem solver who challenges the status quo.

Responsibilities

• Manage on-site daily operations of Via’s service for partner.
• Prioritize operational issues as real-time contact for drivers and dispatchers.
• Mentor and develop the on-site team of dispatchers and shift managers.
• Be the face of the operation; build relationships with drivers, customers, and local partners.
• Collaborate with Via senior management and external partners.
• Develop clear team KPIs and report weekly on results and priorities.
• Prepare reports and analyze data to improve processes and resource allocation.
• Ensure compliance with applicable policies and regulations for service operations.
• Lead and motivate a high-performing, collaborative team.

Skills

Leadership

Operations management

Communication

Mentoring teams

Adaptability

Problem solving

Education

Bachelor's degree

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Strategy and Operation Principal, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You’ll Do:

• Manage the on-site daily operations of Via’s service on behalf of our partner
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with at least 6 + years of experience and hold a Bachelor's degree
• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You desire to foster a culture deeply committed to providing a world class customer service experience
• You are a detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
• You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
• You are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• You have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $130,000 - $165,000 per year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.