Director of Operations

Via; Rochester (MN); Presencial; USD 140.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation coverage available

Free medical plans and 401K matching

Descripción de la vacante

Via is seeking a Director of Operations to lead the on-site, intermodal transit service in Rochester, MN. You will coach drivers, dispatchers, mechanics, and on-the-ground staff, building a cohesive, high-performing team while serving as the face of the operation to partners and the community.

You will develop scheduling, real-time issue resolution, and performance metrics, working with senior management to optimize resources, maximize customer satisfaction, and ensure policy compliance across

Formación

• Required: experienced operations manager with 5+ years
• Bachelor’s degree required
• Strong leadership and communication skills required

Responsabilidades

• Manage on-site daily operations of Via’s service in Rochester, MN
• Lead and develop a large team including drivers, dispatchers, mechanics
• Liaise with Via senior management and external partners
• Develop metrics and report weekly results against KPIs

Conocimientos

Operations management

Leadership

Communication

Educación

Bachelor’s degree

Descripción del empleo

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

As a Director of Operations , you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You’ll Do:

• Manage the on-site daily operations of Via’s service in Rochester, MN
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on the ground team members: fostering a collaborative, cohesive, and energetic environment
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations

Who You Are:

• Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor’s degree
• Must be local or willing to relocate to Rochester, MN
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
• Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• Problem solver; you don't accept the status quo and are always looking for creative solutions

Compensation and Benefits:

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Base salary range: $140,000-$200,000 / year
• Relocation coverage available
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.