Strategy and Operations Principal

Via; Dallas (TX); On-site; USD 140,000 - 185,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is a fast-growing technology company transforming transportation and mobility. The Strategy and Operations Principal will manage a first-of-its-kind, intermodal transit service, spanning entrepreneurship, business development and operations management with a people-facing focus.

You will own and manage the end-to-end operating strategy of Via’s service for our partner, oversee P&L and budgets, and build staffing strategies for 24/7 operations while collaborating across functions to improve

Qualifications

• 6+ years of experience in strategy and operations.
• Bachelor’s degree required.
• Strong communication and leadership skills.
• Data-driven decision making.

Responsibilities

• Own and manage the end-to-end operating strategy of Via’s service on behalf of our partner.
• Manage the financial performance of the service, including P&L, forecasting budgets, and profitability improvements.
• Develop and refine operating plans, staffing models, and scheduling for a 24/7 operation.
• Lead cross-functional initiatives to improve efficiency, reliability, and customer experience.
• Build trusted relationships with drivers, customers, stakeholders, and local partners.
• Define KPIs, analyze trends, and translate insights into action weekly and monthly.
• Prepare and present performance and risk reports to stakeholders.
• Ensure compliance with all applicable policies and regulations.

Skills

Strategic leadership

Independent self-starter

Communication skills

People management

Analytical thinking

Adaptability

Education

Bachelor’s degree

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Strategy and Operations Principal, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This role sits at the intersection of strategy, operations, and partnership management within a fast-growing tech company.

This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

Who You Are:

• Strategic leader with 6+ years of experience, with a track record of driving strategy and leading complex operations; Bachelor’s degree required
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Strong analytical thinker who uses data to guide strategy, not just report outcomes.
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• Problem solver; you don’t accept the status quo and are always looking for creative solutions

What You'll Do:

• Own and manage the end-to-end operating strategy of Via’s service on behalf of our partner.
• Manage the financial performance of the service, including managing P&L, forecasting budgets, and driving strategy to improve profitability and efficiency.
• Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation.
• Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience.
• Serve as theface of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners.
• Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action on a weekly and monthly basis.
• Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $140,000 - $185,000 per year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provideseveryonewith accessible, efficient, and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride?

Via is an equal opportunity employer.