Strategy & Operations Lead — Healthcare SaaS Growth

Thatch; Austin (TX); On-site; USD 130,000 - 150,000; Full time

Job summary

Thatch is seeking a Strategy & Operations Manager to drive the operating model across the organization and enable scalable growth. You will lead cross-functional efforts, deliver analyses, and help design processes to improve efficiency in a high-growth SaaS environment.

This high-impact role collaborates with Finance, Engineering, Product, and the broader Ops team to align initiatives, forecast effectively, and scale operations as Thatch grows.

Qualifications

• 3-5 years of experience in Operations, Sales Operations, or similar in a high-growth SaaS.
• Strong analytical and problem-solving skills; turn data into insights.
• Collaborative, autonomous, able to operate in a fast-moving org.
• Willingness to tackle ambiguity and drive cross-functional alignment.

Responsibilities

• Drive the operating model for Operations including annual planning, OKR process, partner health, partner segmentation, and partner plans.
• Report to the Chief of Finance and Head of Operations to align initiatives and boost operational excellence.
• Manage and optimize Operations data sources for data integrity and usability.
• Own Operations reporting and analytics to deliver actionable insights for growth.
• Collaborate with leadership to identify inefficiencies and improve processes.
• Support Operations forecasting, pipeline management, and strategic planning.
• Coordinate with Operations, Engineering, Product and other teams to align goals.
• Help scale the Operations team by designing scalable processes and tools.

Job description

Thatch is seeking a Strategy & Operations Manager to drive the operating model across the organization and enable scalable growth. You will lead cross-functional efforts, deliver analyses, and help design processes to improve efficiency in a high-growth SaaS environment.

This high-impact role collaborates with Finance, Engineering, Product, and the broader Ops team to align initiatives, forecast effectively, and scale operations as Thatch grows.