Strategy & Operations

Recruiting from Scratch LLC; New York (NY); Hybrid; USD 130,000 - 193,000; Full time

Benefits offered by this job

Hybrid work in NYC

Relocation support considered

H-1B transfers considered

Job summary

Recruiting from Scratch LLC is seeking a Strategy & Operations professional to lead high-impact initiatives for client strategy, implementations, or compliance. You will identify scalable processes, partner with enterprise customers, and drive measurable outcomes across cross-functional teams.

You’ll translate client needs into actionable product and GTM recommendations, automate workflows, and own critical relationships or implementations depending on track.

Qualifications

• Proven ability to turn messy data into actionable insights.
• Experience diagnosing complex problems and delivering end-to-end solutions.
• Experience managing strategic customer relationships or complex client projects.
• Strong stakeholder management skills.
• Comfortable operating in fast-moving, ambiguous environments.

Responsibilities

• Own high-impact initiatives across client strategy, implementations, or compliance.
• Identify recurring problems and turn them into scalable systems, workflows, tools, and playbooks.
• Partner with enterprise customers to understand business challenges and drive measurable outcomes.
• Lead cross-functional initiatives involving Product, Engineering, Legal, Sales, and Operations.
• Use data and structured analysis to identify problems, quantify opportunities, and influence decisions.
• Build infra enabling teams to move faster and make better decisions.
• Translate customer needs into product/go-to-market recommendations.
• Automate manual processes and reduce low-value work.
• Depending on track, own strategic client relationships, enterprise implementations, or compliance capabilities.

Skills

Analytical thinking

Cross-functional collaboration

Executive communication

Problem solving

Education

Strong academic background

Tools

SQL

Excel

Mode

Looker

Tableau

Job description

Recruiting from Scratch is a specialized talent firm dedicated to helping companies build exceptional teams. We partner closely with our clients to deeply understand their needs, then connect them with top-tier candidates who are not only highly skilled but also the right fit for the company’s culture and vision. Our mission is simple: place the best people in the right roles to drive long-term success for both clients and candidates.

https://www.recruitingfromscratch.com/

Title of Role:

Strategy & Operations

Location:

New York, NY

Company Stage of Funding:

Series B

Office Type:

Hybrid (3+ Days/Week in Office)

Company Description

Our client is a fast-growing fintech company using data, automation, and AI to modernize a historically inefficient part of consumer finance.

Its technology platform helps financial institutions manage complex consumer financial workflows more efficiently while delivering a more personalized and transparent experience for consumers. The platform has already supported billions of dollars in financial accounts and tens of millions of consumers, while delivering significantly improved operational efficiency and customer outcomes.

Backed by leading investors and growing beyond its initial product into a broader financial technology platform, the company is looking for high-ownership operators to help scale its enterprise business.

What You Will Do

You’ll join the Strategy & Operations team and take ownership of high-impact initiatives across client strategy, implementations, or compliance, depending on your experience and strengths.

• Own complex operational and client-facing initiatives from initial diagnosis through implementation and adoption
• Identify recurring problems and turn them into scalable systems, workflows, tools, and playbooks
• Partner with enterprise customers to understand business challenges, identify opportunities, and drive measurable outcomes
• Lead cross-functional initiatives involving Product, Engineering, Legal, Sales, and Operations
• Use data and structured analysis to identify problems, quantify opportunities, and influence business decisions
• Build operational infrastructure that enables teams to move faster and make better decisions
• Translate recurring customer needs into recommendations for product and go-to-market strategy
• Automate manual processes and eliminate low-value operational work
• Depending on your track, own strategic client relationships, enterprise implementations, or compliance capabilities

Ideal Candidate Background

• 4+ years of experience across strategy, operations, consulting, implementations, or client-facing delivery
• Demonstrated experience diagnosing complex problems and owning solutions end-to-end
• Experience managing strategic customer relationships or complex client-facing projects
• Strong analytical skills with the ability to turn messy data into actionable business insights
• Proven ability to drive outcomes across teams without direct authority
• Strong executive communication and stakeholder management skills
• Comfortable operating in fast-moving, ambiguous environments
• Strong academic background

Preferred

• Experience at a high-growth fintech, SaaS, or technology company
• Background in management consulting followed by an operating role
• Experience with SaaS implementations, system integrations, or technical consulting
• Familiarity with fintech, financial services, or regulated industries
• SQL, Excel, Mode, Looker, Tableau, or similar analytical tools
• Ability to independently build lightweight automations and operational tools
• Experience using AI/LLM tools to automate workflows and improve operational efficiency
• $130,000 – $175,000 base for mid-level candidates
• $170,000 – $192,500 base for senior candidates
• Hybrid work environment in New York City
• Relocation support considered for strong candidates able to relocate within 60 days
• H-1B transfers considered on a case-by-case basis
• Significant ownership over enterprise growth and operational strategy
• Opportunity to work directly across Product, Engineering, Legal, Sales, and leadership

This is a strong opportunity for someone who enjoys the analytical rigor of strategy but wants to be directly accountable for execution and business outcomes.