Head of strategy & BizOps

Ersilia; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

Ersilia in New York is hiring a Head of Strategy & Business Operations to join the founding team as a true operator who owns outcomes end-to-end. You'd work directly with the founders, shaping strategy and building internal systems that increase founder leverage while stepping into client-facing work when accounts need it.

The role covers four areas: internal systems and processes, business operations, recruiting and people operations, and direct client work with major AI accounts.

Qualifications

• 3-7 years in investment banking, consulting, private equity, strategy, operations, chief of staff roles, or working directly with startup leadership.
• High agency: figures things out without waiting for direction, thrives in ambiguity.
• Strong ownership and execution on substantive work (not just deck-making or process documentation).
• Exceptional analytical, organizational, and written/verbal communication skills.
• Client-facing confidence and professionalism. NYC 5 days in-person.

Responsibilities

• Build and optimize internal systems and processes (CRM workflows, campaign operations, bug reporting pipelines).
• Own critical business operations: payroll, contracts, onboarding, legal/tax coordination, vendor management.
• Lead recruiting and people operations end-to-end (candidate sourcing, screening, hiring process management).
• Work directly with clients (Cursor and other leading AI companies) on campaign performance and account health.
• Create scalable playbooks and operational infrastructure that increase founder leverage.

Skills

Client-facing

Analytical skills

Ownership & execution

Communication

Ambiguity tolerance

Job description

We are hiring a Head of Strategy & Business Operations to be a true extension of the founding team. You'd work directly alongside the founders, making the tougher operational and strategic calls with them, building the internal systems that increase founder leverage, and showing up client-facing when accounts need it. This is not a chief-of-staff seat focused on delegation; it's a generalist operator seat where you own outcomes end-to-end.

The role spans four surfaces: (1) internal systems and processes (CRM workflows, campaign operations, bug reporting pipelines), (2) business operations (payroll, contracts, onboarding, legal/tax coordination, vendor management), (3) recruiting and people operations end-to-end, and (4) direct client work with major AI accounts. Reports to Neema and works closely with the co-founder.

What You'll Own

• Build and optimize internal systems and processes (CRM workflows, campaign operations, bug reporting pipelines)
• Own critical business operations: payroll, contracts, onboarding, legal/tax coordination, vendor management
• Lead recruiting and people operations end-to-end (candidate sourcing, screening, hiring process management)
• Work directly with clients (Cursor and other leading AI companies) on campaign performance and account health
• Create scalable playbooks and operational infrastructure that increase founder leverage

Requirements

Must-Have

1. 3-7 years in investment banking, consulting, private equity, strategy, operations, chief of staff roles, or working directly with startup leadership
2. High agency: figures things out without waiting for direction, thrives in ambiguity
3. Strong track record of ownership and execution on substantive work (not just deck-making or process documentation)
4. Exceptional analytical, organizational, and written/verbal communication skills
5. Client-facing confidence and professionalism. NYC 5 days in-person.

Nice-to-Have

• Creator economy background (UGC platforms, influencer marketplaces, creator tools)
• Prior operating role at an early-stage startup (head of ops, chief of staff, founding ops)
• Top-tier MBB consulting or bulge-bracket IB foundation before pivoting to operating work
• Demonstrated track record in building scalable playbooks or operational infrastructure from zero