Strategy Manager, Client Tech Services (Evening Support)

Bristol Community College

Fall River (MA)

On-site

USD 89,000 - 94,000

Full time

2 days ago

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Job summary

Bristol Community College in Fall River, MA, is seeking a Strategy Manager for Client Technology Services to lead evening tech support and oversee service delivery across campuses. You will coordinate help desk operations, supervise student workers, and drive improvements in IT service management, while promoting inclusive, collaborative teamwork within a diverse college community.

This full-time, benefits-eligible role offers a salary in the high $80k to low $90k range and a chance to influence

Qualifications

Bachelor's degree in CS, IS, or related field; 3 years of relevant experience may be considered in lieu.
Ability to coordinate technical activities or lead a support role.
Strong knowledge of Windows desktop support, OS, and applications.
Demonstrated strong customer service approach and ability to support a diverse user community.
Strong interpersonal and communication skills for a diverse community.
Availability for in-person engagement, including evenings and rotating campus schedule.
Commitment to fostering an inclusive environment for students, staff, and faculty.

Responsibilities

Manage daily help desk and field support operations during assigned shifts.
Serve as primary contact for cross-department communication during evening hours.
Work with the Director to determine productivity and performance standards.
Monitor equipment effectiveness and quantity to ensure adequate support.
Coordinate work prioritization and task distribution to meet standards.
Provide operational guidance to technical staff and student workers.
Participate in a rotating campus coverage model across all college locations.
Review help desk activity and service metrics to drive improvements.
Assist with incident coordination, escalation, and resolution.
Coordinate staff coverage and shifts during evening operations to meet service needs.
Contribute to system documentation, procedures, and knowledge base materials.
Identify and recommend training needs for staff and student workers.
Ensure training is executed and completed when assigned.