IT Support Services Manager – Campus Tech Leader

Bunker-Hill-Community-College

United States

Remote

USD 88,000 - 96,000

Full time

17 hours ago

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Job summary

Bunker Hill Community College is seeking a Manager, IT Support to lead the IT Helpdesk and ensure reliable, high-quality support for students, faculty, and staff. The role oversees lab and classroom technology, drives process improvements, and partners with IT leadership to meet institutional goals.

The position requires a Bachelor's in IT or related field with at least 5 years in customer support and 2 years in supervision, on-campus presence four days a week, and a salary range of

Qualifications

Bachelor’s degree in information technology or closely related field or an equivalent combination of education and experience.

Responsibilities

Lead IT Helpdesk operations, manage ticket triage and SLA targets.
Plan workload, monitor tickets, and escalate incidents for timely resolution.
Coordinate on-campus Helpdesk coverage across Chelsea campus and other sites.
Collaborate with IT teams to address security risks and optimize tools.
Mentor and develop IT Support Specialists and student workers.
Prepare monthly Helpdesk status reports for CIO/leadership.
Ensure asset management and lifecycle processes for desktop hardware and software.

Skills

IT Helpdesk Leadership

Customer Service Orientation

Team Supervision

Communication Skills

ITIL Knowledge

Education

Bachelor’s degree in IT or related field

Tools

Windows 10/11

Mac OS

Office 365

Imaging software

Helpdesk ticketing system

IT asset management tools

Job description

The position requires a Bachelor's in IT or related field with at least 5 years in customer support and 2 years in supervision, on-campus presence four days a week, and a salary range of

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