Strategy and Operations Lead

Torch Dental; New York (NY); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Generous equity

Medical benefits

Dental benefits

Wellness benefits

401(k)

Flexible PTO

Opportunities for advancement

Job summary

Torch Dental is a high-growth startup redefining the dental market with a transparent marketplace and an AI-driven Revenue Cycle Management product. Our team is based in New York City.

We seek a hands-on Strategy & Operations Lead to drive strategic initiatives across Product, Engineering, Operations and Sales, partnering with the Head of Strategy and Operations for rapid growth.

This in-person role offers generous equity, comprehensive medical benefits, a 401(k), and flexible PTO.

Qualifications

• 4+ years of experience at top tech startups, big tech, finance or consulting.
• Analytical thinking applied to business and strategy problems.
• Strong communication and stakeholder management skills.
• Attention to detail and ability to scale change.
• Ability to define requirements for ambiguous problems.
• Customer-empathy and service mindset.
• Experience analyzing data to drive decisions.
• Role is in-person in New York City.

Responsibilities

• Manage strategic projects related to pricing, monetization and customer segmentation for RCM and future products.
• Support commercialization of the RCM product with customers and cross-functional teams.
• Research and analyze new markets, customer segments and products.
• Drive 0-to-1 innovation and precursor work on focus areas.
• Drive 1-to-10 scaling with new product teams, ownership, and metrics.
• Define KPIs based on customer data and advocate continuous improvement.

Skills

4+ years experience

Analytical thinking

Strong communication

Stakeholder management

Detail orientation

Ambiguity handling

Job description

Strategy & Operations Lead

Location: New York CityReports to: Head of Strategy and Operations

About Torch Dental

Torch Dental is a high-growth startup on a mission to empower healthcare providers starting with the $100B+ dental market. Our core product is a dental supply Marketplace that modernizes dental supply procurement with transparent pricing and a seamless online purchasing experience across thousands of dental practices. We’re now building an AI Revenue Cycle Management solution to transform how dental practices get paid. Insurance claims today involve significant manual work across follow up, payment posting, and reconciliation. We believe much of that work can be automated, and we’re building the product to make that possible.

Torch has raised $50M+ from premier investors like Bessemer Venture Partners, American Express, Health Velocity Capital and Felicis. We are a mission-driven team dedicated to solving tangible problems for small business owners. We prioritize customer obsession and a bias for action, fostering a collaborative culture where every professional is encouraged to take ownership and deliver meaningful impact.

Role Overview

We are looking for a hands-on Strategy & Operations Lead to execute strategic initiatives related to Torch’s existing and new product offerings. You will partner directly with our Head of Strategy and Operations, and an elite cross-functional team to deliver transformative solutions that solve the most important challenges facing our customers and industry. You will work closely across Product, Engineering, Operations and Sales teams. You will have the potential for rapid growth and leadership opportunities as we scale to thousands more practices across new markets.

Responsibilities

• Managing Strategic Projects related to pricing, monetization and customer segmentation related to RCM and future potential products

• Support the commercialization of our RCM product by working closely with customers and our engineering and product teams

• Complete Research and Analysis on new markets, customers segments and products

• Drive 0 to 1 Innovation with new products and doing the precursor work on where to focus on next

• Drive 1 to 10 Scaling with new products and setting up functional teams for clear ownership, ways of working and metrics tracking as new products scale

• Define Metrics & Success with clear KPIs based on customer data then advocate for continuous improvement

Requirements

• 4+ years of work experience, with a demonstrated track record of success at top tier tech startups, big tech, finance or consulting firms.

• History of experience in applying critical thinking and analytical skills to business and strategy problems.

• Strong communication and stakeholder management skills, with comfort managing relationships and negotiations with external stakeholders.

• High attention to detail and ability to not only simplify and improve complex systems but also scale change across the team.

• Ability to structure and define requirements for ambiguous problems for yourself and more junior team members.

• A “can do” attitude with a focus on customer empathy and service, recognizing that no job is too small to be important for our customers.

• Deep skills and experience analyzing data to help root-cause problems, make decisions and set goals.

• This role is in person, in New York City.

Compensation and Benefits

• Generous equity package

• Comprehensive medical, dental, and wellness benefits

• 401(k)

• Flexible PTO and family leave

• Opportunities for rapid advancement and input at the highest organizational levels

$125,000 - $175,000 a year