Strategy and Operations Associate - Healthcare

EliseAI; New York (NY); On-site; USD 85,000 - 150,000; Full time

Job summary

EliseAI is seeking a client-facing coordinator to bridge operational gaps in deploying our healthcare product. You'll manage onboarding processes, ensuring client satisfaction while collaborating cross-functionally with our Sales, Product, and Engineering teams. This fast-paced role is ideal for someone eager to make a significant impact in the healthcare technology space.

Benefits

Equity in the company

100% covered Medical, Dental, and Vision premiums

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Collaborative in-office environment

Company social events

Unlimited vacation and paid holidays

Relocation packages

Qualifications

• 1–3 years of experience in a client-facing or coordination role.
• Experience in healthcare or SaaS implementation is a strong plus.
• Technical curiosity or familiarity with healthcare software.

Responsibilities

• Own the onboarding and implementation process for healthcare clients.
• Coordinate across Sales, Product, and Engineering to remove blockers.
• Monitor client adoption and feedback to identify improvement opportunities.

Skills

Organizational skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree

Tools

Healthcare software

Data systems

Job description

About EliseAI

EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About The Role

This is a newly created role that is critical to the successful onboarding and deployment of our healthcare product with customers. You’ll serve as the operational bridge between our Sales, Product and Engineering teams — ensuring our clients see value quickly and that our internal teams are aligned throughout the customer lifecycle.

You’ll work closely with the healthcare leadership team to refine operational processes, drive implementation success, and continuously improve client outcomes through hands-on coordination, strategic insight, and detailed execution.

This is a high-ownership, cross-functional role ideal for someone who thrives in a fast-paced, evolving startup environment and has strong organizational, communication, and problem-solving skills.

Key Responsibilities

• Own the onboarding and implementation process for healthcare clients from signed contract to successful deployment

• Proactively join customer calls to track progress, surface needs, and ensure a smooth rollout experience

• Coordinate across Sales, Product, and Engineering to remove blockers and deliver on timelines

• Monitor client adoption and feedback, identifying trends and improvement opportunities in both process and product

• Support documentation and continuous refinement of internal implementation workflows and client communications

• Maintain a high level of client satisfaction by ensuring expectations are clear, timelines are met, and communication is proactive

• Take ownership of projects and client issues with a bias toward solutions and action

• Attract top-tier talent to join our driven team

Requirements

• Bachelor’s degree and 1–3 years of experience in a client-facing or coordination role (e.g., sales development, account coordination, customer success, or internal operations); experience in healthcare or SaaS implementation is a strong plus

• Strong verbal and written communication skills, with a proactive and customer-first mindset

• Highly organized and detail-oriented, with the ability to manage multiple projects and priorities simultaneously

• Comfortable working cross-functionally and collaborating with both technical teams and clients

• Strong sense of ownership — you're energized by ambiguity, take initiative, and are motivated to improve processes and outcomes

• Technical curiosity or familiarity with healthcare software and data systems

• Passion for healthcare, technology, and improving the way patients and providers connect

• Willingness to work in person at our office 4-5 days a week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options

• Medical, Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Monthly fitness stipend

• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch

• Fun company social events through our Elise and the City program

• Unlimited vacation and paid holidays

• We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $85,000 - $150,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]