Strategist, Participant Communications - Retirement Plans

Empower; New York (NY); On-site; USD 79,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Financial advisory services

Broad investment lineup

Tuition reimbursement

Paid time off

Volunteer time

Parental leave

BRGs open to all

Job summary

Empower is seeking a Strategist Participant Communication to manage LMN client relationships and drive multi-channel retirement communications. You will develop and measure communications strategies, balancing client satisfaction with profitability and coordinating across service teams.

This role requires five years in retirement communications, strong project management, and excellent presentation and negotiation skills.

Qualifications

• Bachelor's degree in marketing, business, journalism, communications, or finance required.
• FINRA fingerprinting required.
• Minimum five years in retirement or financial services communications.
• Strong client management and multi-channel delivery experience.

Responsibilities

• The Strategist Participant Communication is a client-facing role that services existing client relationships within the LMN market.
• Participant communications team.
• Incumbent develops, implements, manages and measures the participant communications strategy (multi-touch and multi-channel) for Empower's strategic clients in the LMN market.
• The role combines financial services acumen with strategic communications, product knowledge, and client management to help improve retirement readiness.
• The role is responsible for ensuring client satisfaction while managing client profitability with the entire service team.
• Responsible for accurate and timely communications relating to plan activity, as well as more strategic action-based campaigns to assist with changing participant behavior.
• Guides clients to improve financial education and overall participant wellness through existing tools.
• Reviews and recommends communication design and delivery strategies while managing a book of business.
• Oversees participant communication budget, deliverables, quality control, timelines, metrics and planning.
• Attends and presents new concepts or provides campaign updates during client meetings, whether in person, via webcast or phone on regular basis.
• Explains complex concepts and builds consensus with client contacts.
• Engages Retirement Education Team to conduct employee meetings and select presentations/webcasts.
• Completes the creative brief as required by Marketing to ensure full understanding of each initiative/tactic, as appropriate, for more complex projects.
• Understands the budget for each assigned client and executes appropriate initiatives in line with that budget.
• Coordinates all workflow processes to see deliverables through to completion.
• The Strategist Participant Communication manages a book of clients and travels up to 20% of the time to manage existing client relationships.

Skills

Client management

Project management

Presentation skills

Negotiation

Microsoft Office

Education

Bachelor's degree in marketing, business, journalism, communications, finance or relevant field

FINRA fingerprinting

Job description

Empower is seeking a Strategist Participant Communication to manage LMN client relationships and drive multi-channel retirement communications. You will develop and measure communications strategies, balancing client satisfaction with profitability and coordinating across service teams.

This role requires five years in retirement communications, strong project management, and excellent presentation and negotiation skills.