Strategist, Participant Communications — Client-Facing (Travel)

Empower Retirement; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Empower Retirement is seeking a Strategist, Participant Communication, to service LMN client relationships. The role blends retirement industry knowledge, strategic communications, and client management to improve retirement readiness and drive client satisfaction and profitability.

It involves multi-channel campaigns, budget oversight, and regular client meetings, with travel up to 20% as needed. The ideal candidate holds a Bachelor's degree in a relevant field, has five years in retirement

Qualifications

• Bachelor's degree in marketing, business, journalism, communications, finance or relevant field.
• FINRA fingerprinting required.
• Retirement industry experience: typically a minimum five years, including knowledge of defined contribution, defined benefit, non-qualified plans and financial services industry, including relevant regulatory compliance.
• Retirement communications experience; typically a minimum of five years, including experience with required and discretionary communication deliverables.
• Client management experience; typically a minimum of five years, in corporate benefits, communications or marketing.
• Exceptional project management skills.
• Advisor/Intermediary relationship experience and an understanding of their role.
• Strong presentation skills, along with strong written and oral communication skills.
• Competency in Microsoft Office Suite and aptitude to quickly learn other systems/software.
• Knowledge of style guides.
• Strong negotiation and conflict management skills; ability to anticipate and overcome potential objections.
• Adaptable to a fluid work environment and seasonal spikes in workload.
• Role requires understanding of and adherence to communication budget and expense variables associated with client relationships.

Responsibilities

• Serves existing client relationships within the LMN market.
• Manages and coordinates participant communications strategy across multi-channel delivery.
• Guides clients to improve financial education and participant wellness.
• Oversees budget, timelines and quality of deliverables for communications campaigns.
• Presents concepts and campaign updates during client meetings (in person, webcast or phone).
• Coordinates workflow to see deliverables through to completion.

Skills

Client management

Project management

Presentation skills

Negotiation

Communication

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

Empower Retirement is seeking a Strategist, Participant Communication, to service LMN client relationships. The role blends retirement industry knowledge, strategic communications, and client management to improve retirement readiness and drive client satisfaction and profitability.

It involves multi-channel campaigns, budget oversight, and regular client meetings, with travel up to 20% as needed. The ideal candidate holds a Bachelor's degree in a relevant field, has five years in retirement