Strategic Workforce Optimization Analyst

Clipboard; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Clipboard is seeking a Strategic Workforce Management Analyst to own centralized forecasts, capacity planning, and workforce cost optimization across all lines of business. You’ll translate complex demand into defensible headcount and spend strategies, modelling capacity risks and presenting executive-ready recommendations.

In a remote-first environment, you’ll partner with Finance, Product, and Operations, delivering memo-style decisions and WBRs to leadership.

Qualifications

• Strong quantitative background with WFM capacity modelling and SLA/ASA trade-offs.
• Proficiency in Google Sheets, SQL or Python.
• Exceptional written and executive-level communication to distill complex analytics into concise memos.

Responsibilities

• Translating multi-LOB demand forecasts into monthly and quarterly capacity and budget requirements.
• Modeling workforce and financial trade-offs across FTEs, PBOs, overtime, and productivity shifts.
• Analyzing demand-funnel changes and quantifying capacity and dollar impact.
• Partnering with Finance, Product, and Operations to validate assumptions and align staffing commitments.
• Drafting executive memos and Weekly Business Reviews for Directors and leadership.
• Conducting root-cause analyses when actuals deviate from plans and defining corrective actions.
• Standardizing capacity planning frameworks and templates across lines of business.
• Maintaining forecasting competency and auditing models for the central WFM engine.

Skills

WFM fundamentals

Forecasting

Capacity modelling

Erlang

Shrinkage

AHT

SLA/ASA trade-offs

Executive communication

Education

Bachelor’s degree in a relevant field

Tools

Google Sheets

SQL

Python

Job description

Clipboard is seeking a Strategic Workforce Management Analyst to own centralized forecasts, capacity planning, and workforce cost optimization across all lines of business. You’ll translate complex demand into defensible headcount and spend strategies, modelling capacity risks and presenting executive-ready recommendations.

In a remote-first environment, you’ll partner with Finance, Product, and Operations, delivering memo-style decisions and WBRs to leadership.