Strategic Workforce Manager — Onsite in Irving

Qualfon Philippines; Irving (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Qualfon Philippines seeks a Workforce Planning and Scheduling leader to manage onsite operations at our Irving facility. The role focuses on workforce scheduling, roster management, and close collaboration with clients to align staffing with demand.

The position requires strong analytical capabilities, experience in workforce management, and leadership to coach analysts while ensuring data integrity in reporting and insights.

Qualifications

• Experience leading workforce planning and scheduling initiatives.
• Strong analytical and data management skills.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Oversees workforce scheduling, roster management, and maintenance of databases to align staffing with client requirements.
• Monitors staffing distribution and schedule adherence, adjusting to meet service level objectives.
• Communicates schedule changes and workforce updates to stakeholders in a timely manner.
• Serves as a key point of contact for workforce-related client communications.
• Partners with clients to calibrate processes, staffing strategies, and performance expectations.
• Supervises analysts and ensures timely delivery of workforce reports and analyses.

Skills

Program Management

Forecasting

Analytical Thinking

Workforce Management

Data Management

Job description

Qualfon Philippines seeks a Workforce Planning and Scheduling leader to manage onsite operations at our Irving facility. The role focuses on workforce scheduling, roster management, and close collaboration with clients to align staffing with demand.

The position requires strong analytical capabilities, experience in workforce management, and leadership to coach analysts while ensuring data integrity in reporting and insights.