Strategic Workforce Forecaster and Capacity Planner

CVS Health; Hartford (CT); On-site; USD 47,000 - 112,000; Full time

Job summary

CVS Health in Hartford, CT is seeking a Senior Analyst - Forecaster to develop and sustain workforce forecasts, capacity plans, and staffing recommendations aligned with operations and financial goals. You will transform operational data into workforce intelligence that informs budgeting and long-range strategy.

Key duties include establishing forecasting methodologies, performing scenario modeling, governance, and delivering dashboards and executive reports.

Qualifications

• 3+ years of workforce management, forecasting, capacity planning, analytics, operations planning, or related experience.
• Strong analytical and quantitative problem-solving skills.
• Advanced Microsoft Excel skills.
• Experience with large data sets and workforce analytics tools.
• Experience with Power BI, SQL, Tableau, or similar platforms.
• Knowledge of forecasting methodologies, capacity planning, Erlang concepts, queueing theory, and workforce optimization principles.
• Ability to communicate complex analytical concepts to business leaders.

Responsibilities

• Develop short-term, mid-range, and long-range workload forecasts.
• Create incoming volume, inventory, productivity, and workload projections using statistical and business-driven forecasting methods.
• Identify trends, seasonality, growth patterns, and operational drivers impacting future staffing demand.
• Maintain forecasting models and continuously improve forecast accuracy.
• Translate workload forecasts into staffing requirements and FTE recommendations.
• Develop capacity plans that align workforce supply with forecasted demand.
• Evaluate staffing impacts related to business initiatives, regulatory changes, product launches, and operational improvements.
• Support annual budget planning and workforce investment decisions.
• Conduct what-if analyses and scenario planning.
• Assess the workforce implications of growth, attrition, productivity changes, automation initiatives, and business strategy shifts.
• Provide recommendations to leadership regarding staffing levels, hiring plans, overtime utilization, cross-training opportunities, and workforce optimization strategies.
• Establish and maintain standard forecasting methodologies, assumptions, and data definitions.
• Monitor forecast-to-actual performance and perform root cause analysis on variances.
• Document forecasting processes and ensure compliance with enterprise standards.
• Drive continuous improvement initiatives related to forecasting accuracy and workforce planning processes.
• Analyze operational performance, productivity, workload trends, and workforce utilization metrics.
• Develop executive-level insights and recommendations using workforce data.
• Create reports, dashboards, and presentations communicating risks and opportunities.
• Partner with various teams to ensure alignment across workforce management disciplines.

Skills

Workforce forecasting

Capacity planning

Analytics

Excel

Power BI

SQL

Tableau

Forecasting methodologies

Communication to leadership

Data analysis

Education

Bachelor's degree

Tools

NICE/Verint

Five9

Cisco

Aspect

Job description

CVS Health in Hartford, CT is seeking a Senior Analyst - Forecaster to develop and sustain workforce forecasts, capacity plans, and staffing recommendations aligned with operations and financial goals. You will transform operational data into workforce intelligence that informs budgeting and long-range strategy.

Key duties include establishing forecasting methodologies, performing scenario modeling, governance, and delivering dashboards and executive reports.