Remote Senior Manager, Resource Planning

CVS Health; Illinois; Hybrid; USD 75,000 - 183,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement savings options

Paid time off

Equity/bonus program

Job summary

CVS Health is seeking a Senior Manager, Resource Planning to lead a team of Analysts and Senior Analysts across multiple queues. You will own forward-looking capacity planning and translate it into staffing strategies, while guiding near-term execution and performance metrics.

You will collaborate with cross‑functional leaders to optimize blended workload, improve efficiency, and balance patient care with cost accountability. This remote role supports the enterprise in the U.S.

Qualifications

• Excellent communication and written skills; ability to convey complex data clearly.
• Experience in resource planning or similar operations in multi-site environments.
• Proficient with ACD systems and workforce management software.
• Statistical, analytical, and problem-solving capabilities for staffing decisions.

Responsibilities

• Lead Analysts and Senior Analysts to deliver phone and WIP performance metrics.
• Coach the team on resource planning functions and processes.
• Collaborate with Mid‑Range Planners to align capacity and staffing strategy.
• Perform ROI analyses for new projects or tools supporting operations.
• Oversee intraday and short-range planning to protect service levels.

Skills

Strong communication

Analytical mindset

Leadership

Project management

Problem solving

Adaptability

Education

Bachelor's degree

Tools

Five9

Nice/IEX

Microsoft Excel

Job description

CVS Health is seeking a Senior Manager, Resource Planning to lead a team of Analysts and Senior Analysts across multiple queues. You will own forward-looking capacity planning and translate it into staffing strategies, while guiding near-term execution and performance metrics.

You will collaborate with cross‑functional leaders to optimize blended workload, improve efficiency, and balance patient care with cost accountability. This remote role supports the enterprise in the U.S.