Strategic Forecasting & Capacity Planner

CVSHealth

Hartford (CT)

On-site

USD 47,000 - 112,000

Full time

9 days ago

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Job summary

CVS Health is seeking a Senior Analyst - Forecaster to develop and refine workforce forecasts, capacity plans, and staffing recommendations that drive staffing decisions, budgeting, and long-term workforce strategy. You will own forecasting methodologies and collaborate with Operations, Finance, and Business Partners to optimize staffing and drive results.

The role involves building short-term to long-range projections, modeling scenarios, and translating data into actionable insights for

Qualifications

3+ years in workforce management, forecasting, capacity planning, analytics, or related fields.
Strong analytical and quantitative problem-solving skills.
Advanced Microsoft Excel skills.
Experience with large data sets and workforce analytics tools.
Experience with Power BI, SQL, Tableau, or similar platforms.
Knowledge of forecasting methodologies, capacity planning, Erlang concepts, queueing theory, and workforce optimization principles.
Ability to communicate complex analytical concepts to business leaders.

Responsibilities

Develop short-term, mid-range, and long-range workforce forecasts.
Translate workload forecasts into staffing requirements and FTE recommendations.
Develop capacity plans that align workforce supply with forecasted demand.
Evaluate staffing impacts related to business initiatives, regulatory changes, product launches, and operational improvements.
Conduct what-if analyses and scenario planning.
Assess the workforce implications of growth, attrition, productivity changes, automation initiatives, and business strategy shifts.
Provide recommendations to leadership regarding staffing levels, overtime utilization, cross-training opportunities, and workforce optimization strategies.
Establish and maintain standard forecasting methodologies, assumptions, and data definitions.
Monitor forecast-to-actual performance and perform root cause analysis on variances.
Document forecasting processes and ensure compliance with enterprise workforce management standards.
Drive continuous improvement initiatives related to forecasting accuracy and workforce planning processes.
Analyze operational performance, productivity, workload trends, and workforce utilization metrics.
Develop executive-level insights and recommendations using workforce data.
Create reports, dashboards, and presentations that communicate workforce risks, opportunities, and recommendations.
Partner with Workforce Intelligence, Scheduling, Real-Time Operations, and Business Partners to ensure alignment across workforce management disciplines.
Serve as a trusted advisor to operational leaders.
Participate in strategic planning discussions to understand demand drivers and future business needs.
Present forecasts, capacity plans, staffing recommendations, and workforce risks to leadership audiences.
Collaborate with Finance, Operations, and Workforce Management leaders to support informed decision-making.