Strategic Workforce Analyst: Policy & Process Improvement

U.S. Customs and Border Protection; Houston (TX); On-site; USD 84,000 - 131,000; Full time

Job summary

Customs & Border Protection (CBP) is seeking a skilled workforce management professional in the Seattle area to provide management guidance and analysis. The role involves advising senior leadership, redesigning workflows, and developing policies to strengthen homeland security functions.

You will work with stakeholders to improve efficiency, track performance, and support staffing decisions across divisions, with a focus on operational effectiveness and policy implementation.

Qualifications

• Experience gathering information on workforce management issues and preparing summaries to assist management officials with program reviews, service improvements, or policy-related actions.
• Assisting with organizational and workflow reviews by documenting current processes and elevating recommended changes for consideration.
• Communicating with internal program contacts to obtain information, track action items, and support coordination of workforce management improvement activities.

Responsibilities

• Advise senior leadership on approaches to improve workforce management processes and program services.
• Evaluate and redesign organizational structures and workflows to address mission and operational needs.
• Analyze workforce data to inform staffing strategies and resource planning.

Skills

Workforce management

Analytical thinking

Policy coordination

Stakeholder coordination

Job description

Customs & Border Protection (CBP) is seeking a skilled workforce management professional in the Seattle area to provide management guidance and analysis. The role involves advising senior leadership, redesigning workflows, and developing policies to strengthen homeland security functions.

You will work with stakeholders to improve efficiency, track performance, and support staffing decisions across divisions, with a focus on operational effectiveness and policy implementation.