Strategic Wholesale Account Services Lead

Tapestry, Inc.; United States; Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking an Account Services Specialist, Wholesale in North Bergen, NJ. You will independently manage wholesale order flow from entry to shipment, ensuring on-time delivery and profitability while coordinating with Sales, Operations, and Finance.

The role requires 3–5 years in order management or wholesale/retail, strong Excel skills, and excellent communication. This hybrid role supports the wholesale revenue cycle and SOX controls.

Qualifications

• 3–5 years of experience in order management, customer service, sales operations, or wholesale/retail.
• Strong analytical, problem‑solving, and organizational skills with attention to detail.
• Proficient in Microsoft Excel (intermediate to advanced).
• Excellent verbal and written communication to influence across functions.
• Ability to manage multiple priorities independently and in teams.

Responsibilities

• Provide accurate, timely customer service to wholesale clients and internal teams.
• Own assigned accounts and respond to issues, coordinating with Sales, Operations and Finance.
• Review and manage orders in SAP from receipt to shipment; ensure timely fulfillment.
• Communicate order status and protect revenue; support OSR, PODs, and pricing claims.
• Uphold SOX controls and collaborate on process improvements and SOP updates.

Skills

Order management

Customer service

Sales operations

Wholesale/retail experience

Excel

Verbal and written communication

Education

Bachelor’s or Associate’s degree

Tools

SAP S/4 HANA

Job description

Tapestry, Inc. is seeking an Account Services Specialist, Wholesale in North Bergen, NJ. You will independently manage wholesale order flow from entry to shipment, ensuring on-time delivery and profitability while coordinating with Sales, Operations, and Finance.

The role requires 3–5 years in order management or wholesale/retail, strong Excel skills, and excellent communication. This hybrid role supports the wholesale revenue cycle and SOX controls.