Strategic WFM Architect - Forecasting & Scheduling

CVS Health; Dover (DE); On-site; USD 106,605 - 284,280; Full time

Job summary

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation - partnering closely with business stakeholders, product, engineering, and vendors.

The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms (e.g., Infor, UKG, Legion),

Qualifications

• 7+ years delivering Workforce Management solutions with forecasting, staffing, and scheduling.
• 7+ years experience with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).
• 3+ years partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments with experience in change management and vendor negotiation.
• 2+ years demonstrating analytical problem-solving and decision-making skills with with a track record of delivering scalable solutions.

Responsibilities

• Lead discovery workshops to understand demand drivers, staffing pain points, and translate findings into actionable requirements.
• Define scheduling design patterns and governance to support business realities and compliance.
• Partner with engineering to convert designs into configurations and builds, including reporting and automation.
• Drive end-to-end lifecycle for enhancements, defects, and releases with proper documentation.

Skills

Forecasting

Staffing planning

Scheduling

WFM platforms

Agile

Stakeholder leadership

Communication

Education

Bachelor's degree

Tools

Infor WFM

UKG

Legion

Job description

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation - partnering closely with business stakeholders, product, engineering, and vendors.

The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms (e.g., Infor, UKG, Legion),