Strategic Warehouse Operations Manager

NAPA Auto Parts; Payson (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

Payson, UT-based Operations Manager position is responsible for leading inbound and outbound center activities, ensuring safety, compliance, and execution of strategic priorities across teams. The role reports to General Management and requires coordinating cross-functional partners to optimize logistics, supervising freight handling, docking, stocking and yard operations.

Strong leadership, communication, and problem-solving are essential to drive performance and continuous improvement.

Qualifications

• 2+ years' experience in a distribution center or similar environment.
• 1+ year's proven experience in a managerial role and/or leading teams.
• Ability to motivate and inspire a team to actively contribute to problem-solving and continuous improvement initiatives.
• Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing challenges.
• Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems).

Responsibilities

• Collaborates with General Manager and/or Assistant General Manager in implementing operational strategies to optimize efficiency and productivity.
• Manages functions of inbound and/or outbound operations by setting strategic performance expectations, monitoring productivity of all inbound and outbound teams and troubleshooting as needed.
• Leads strategic implementation of inbound operations, ensuring efficient organization of inbound freight (scheduling and unloading), receiving dock, stocking activities, housekeeping, maintenance, and safety protocols are consistently upheld.
• Leads strategic implementation of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are consistently upheld.
• Bolsters strategies for adherence to all safety rules and regulations to ensure a safe environment for employees.
• Trains and develops employees to ensure teams function at the highest level of efficiency, filling in any areas as needed.
• Ensures supplier, delivery partner and/or customer inquiries and concerns are managed in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs; resolves escalations as needed and/or escalates further as appropriate.
• Ensures customer inquiries and concerns are managed in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs; resolves escalations as needed and/or escalates further as appropriate.
• Works cross-functionally with other DC management to monitor for and investigate and resolve repetitive patterns of receiving and/or shipping errors.
• Protects company assets ensuring all equipment is used and maintained properly, buildings are opened, checked and secured daily/nightly, monitoring employees so no merchandise leaves without proper receipts.
• Maintains awareness of budget planning and cost management efforts and implements cost-saving initiatives and process improvements.

Skills

Team leadership

Problem-solving

Communication skills

Organizational skills

Safety compliance

Warehouse operations

Logistics software

Education

Bachelor's degree in business administration, logistics, or a related field

Tools

WMS

ERP systems

Job description

Payson, UT-based Operations Manager position is responsible for leading inbound and outbound center activities, ensuring safety, compliance, and execution of strategic priorities across teams. The role reports to General Management and requires coordinating cross-functional partners to optimize logistics, supervising freight handling, docking, stocking and yard operations.

Strong leadership, communication, and problem-solving are essential to drive performance and continuous improvement.