Lead Multimodal Technical Program Manager

OpenAI; San Francisco (CA); Hybrid; USD 207,000 - 445,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

OpenAI is seeking a Technical Program Manager for the ChatGPT multimodal products to drive cross-functional programs from data pipelines to capacity planning in a fast-moving environment.

Based in San Francisco, CA, this role requires deep technical depth, systems thinking, and the ability to turn fragmented work into durable mechanisms. You will collaborate with product engineering, research, safety, and external partners to deliver reliable multimodal experiences.

Qualifications

• Experience leading technically complex programs across ML, multimodal products, or large-scale product infrastructure.

Responsibilities

• Build a system for mining production conversations and product signals to identify representative multimodal workflows, user needs, and failure modes.
• Establish and maintain evaluations for the highest-priority multimodal behaviors and use cases, with clear coverage, quality standards, and ownership.
• Package production signals into decision-ready data and evaluations that research teams can use to improve model behavior.
• Measure whether model, prompt, configuration, and product changes produce meaningful improvements in multimodal evaluations and user outcomes.
• Close gaps between research and production environments, including system prompts, sampling behavior, multimodal configurations, inference differences, and other sources of parity drift.
• Create a repeatable process for reproducing product failures with research partners and validating fixes in the shipped experience.
• Lead multimodal capacity planning by forecasting demand, translating it into GPU and serving needs, and managing headroom and reallocation tradeoffs for voice and image-generation workloads.
• Improve the tooling and operating processes used to plan, launch, and operate multimodal capabilities as demand and model behavior evolve.
• Coordinate targeted multilingual data collection across research, Human Data, and external vendors.
• Drive cross-functional programs that multimodal launches depend on, including multimodal actor recruitment and selection and voice-related product partnerships across vehicles, smart speakers, and headphone ecosystems.
• Create clear operating cadences, decision rights, metrics, risk management, and executive-ready communication across complex, time-sensitive programs.

Job description

OpenAI is seeking a Technical Program Manager for the ChatGPT multimodal products to drive cross-functional programs from data pipelines to capacity planning in a fast-moving environment.

Based in San Francisco, CA, this role requires deep technical depth, systems thinking, and the ability to turn fragmented work into durable mechanisms. You will collaborate with product engineering, research, safety, and external partners to deliver reliable multimodal experiences.