Strategic Technical Services & Business Growth Manager

Stone Alliance Group Career Page; Cleveland (OH); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Our client, a multinational advanced chemical solutions company, seeks a Technical Services & Business Development Manager to provide technical solutions and services to customers across the Americas while driving growth in coatings, specialty resins, and related markets.

The role partners with Commercial, Research & Development, and Operations to develop customer solutions, support product development, and strengthen strategic relationships. Domestic and international travel is required.

Qualifications

• Bachelor's degree in Chemistry or Chemical Engineering required.
• 5+ years in chemical industry, preferably coatings or resins.
• Strong knowledge of resin chemistry and coatings applications.
• Experience in technical customer service and business development.
• Excellent analytical, problem-solving, and communication skills.
• Ability to travel up to 50% (domestic and international).

Responsibilities

• Provide technical support and customized solutions to customers.
• Develop and maintain strong relationships with customers and strategic partners.
• Identify new markets, customers, applications, and business opportunities and drive projects from concept through implementation.
• Support customer complaint resolution, root cause analysis, process improvements, and cost-saving initiatives.
• Provide technical training, presentations, and support materials for customers, distributors, and the Commercial organization.
• Collaborate with the Global Sales and R&D teams to support sales growth and contribution margin objectives.
• Attend customer visits, conferences, and trade shows to develop relationships and gather market intelligence.
• Support strategic partnerships with customers, suppliers, universities, and other organizations.
• Travel domestically and internationally as needed.

Skills

Analytical skills

Problem solving

Project management

Communication skills

Relationship building

Presentation skills

Technical customer service

Business development

Travel up to 50%

Education

Bachelor's degree in Chemistry or Chemical Engineering

Job description

Our client, a multinational advanced chemical solutions company, seeks a Technical Services & Business Development Manager to provide technical solutions and services to customers across the Americas while driving growth in coatings, specialty resins, and related markets.

The role partners with Commercial, Research & Development, and Operations to develop customer solutions, support product development, and strengthen strategic relationships. Domestic and international travel is required.