Strategic Technical PM for Digital Enrollment Platform

iShare Inc.

Houston (TX)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

iShare Inc. is seeking an experienced Technical Program Manager to lead a customer-facing digital enrollment platform for SMB customers.

You will align business strategy with product, architecture, engineering, data, and compliance teams to deliver an integrated, reliable solution on strict timelines. The role requires translating needs into structured technical requirements, driving milestones, and maintaining RAID logs and release governance.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related discipline.
7+ years of experience in technical program management, technology delivery, product delivery, or a comparable cross-functional role.
Proven experience delivering customer-facing web applications, digital commerce platforms, or digital enrollment journeys.
Experience coordinating front-end, back-end, API, data, and enterprise-system integrations.
Strong hands-on experience with Azure DevOps Boards and Agile delivery practices.
Expertise in backlog management, sprint and release planning, estimation, acceptance criteria, and Definition of Done.
Ability to translate ambiguous business needs into structured technical requirements and measurable outcomes.
Demonstrated success managing multiple teams, vendors, risks, and dependencies against fixed deadlines.

Responsibilities

Own the integrated program plan across discovery, requirements, design, architecture, development, integration, testing, launch, and stabilization.
Translate strategic objectives into milestones, release plans, sprint goals, decision points, and measurable outcomes.
Manage scope, schedules, resources, dependencies, and delivery commitments across multiple workstreams.
Administer and continuously improve Azure DevOps Boards.
Manage epics, features, user stories, tasks, defects, dependencies, risks, technical debt, and release scope.
Establish standards for backlog hierarchy, descriptions, acceptance criteria, ownership, estimates, priorities, status, and Definition of Done.
Ensure complete traceability from business objectives through features, testing evidence, and release outcomes.
Facilitate business and technical requirements workshops.
Translate customer journeys, business needs, regulatory requirements, UX designs, and operational processes into clear technical requirements and sprint-ready backlog items.
Maintain documented scope boundaries, assumptions, acceptance criteria, and requirement traceability.
Coordinate product, UX, engineering, architecture, platform, data, security, privacy, legal, compliance, marketing, sales, operations, QA, DevOps, and vendor teams.
Clarify roles, responsibilities, decisions, handoffs, integration requirements, and delivery commitments.
Resolve cross-team ambiguity and ensure alignment on scope and priorities.
Maintain RAID logs, dependency maps, decision logs, change-control records, and escalation plans.
Identify critical-path constraints early and assign owners and completion dates.
Drive mitigation and escape issues with clear business impact, options, and recommendations.
Closely monitor dependencies involving APIs, environments, downstream systems, compliance, data readiness, and external teams.
Lead backlog refinement, sprint planning, daily coordination, demonstrations, retrospectives, release-readiness reviews, and go-live checkpoints.
Monitor velocity, work rollover, blocked items, defects, scope changes, and delivery health.
Protect committed timelines while maintaining agreed quality standards.
Provide concise, fact-based reporting on scope, schedule, milestones, program health, accomplishments, risks, decisions, and support required.
Tailor communications for technical teams, business leaders, and executive stakeholders.
Facilitate decision-making and maintain transparency across the program.
Ensure program plans address functional and non-functional requirements.
Coordinate integration, performance, security, privacy, compliance, analytics, and operational testing.
Confirm monitoring, exception handling, support procedures, production handoffs, and release-governance requirements are completed before launch.
Define delivery and product-performance baselines and target metrics.
Partner with analytics teams to monitor funnel conversion, abandonment, completion time, submission success and failure, adoption, customer-support contacts, volume, margins, and deal count.
Use performance insights to prioritize post-launch improvements.
Integrated roadmap, milestone plan, critical path, release schedule, and launch-readiness gates.
Well-governed Azure DevOps backlog with complete ownership, prioritization, acceptance criteria, status hygiene, and traceability.
Approved business-to-technical requirements mapping and documented scope boundaries.
RAID log, dependency map, decision log, change-control record, and escalation plan.
Sprint, release, and executive status reports with objective health indicators and recovery actions.
End-to-end testing and operational-readiness plan.
Go-live checklist, stakeholder approvals, support model, hypercare plan, and lessons-learned report.