Technical Program Manager

Inizio Partners Corp; Houston (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Inizio Partners Corp seeks a Technical Program Manager in Houston, TX to lead cross-functional planning and execution for digital strategy projects, including a digital enrollment experience designed to support eligible small and midsized business customers.

This role connects business outcomes, customer experience, architecture, engineering, data, compliance, operations, and go-to-market teams to deliver an integrated, reliable, and measurable solution on strict timelines.

Qualifications

• Bachelor's degree in CS/Information Systems/Engineering/Business or equivalent.
• 7+ years in technical program management or similar cross-functional delivery.
• Experience delivering customer-facing web apps or digital enrollment journeys.
• Hands-on proficiency with Azure DevOps Boards and Agile practices.
• Ability to translate ambiguous business needs into structured technical outcomes and communicate dependencies.
• History of managing multiple teams, vendors, risks, and dependencies to milestones.
• Excellent facilitation, executive communication, documentation, negotiation, problem solving.

Responsibilities

• Own the integrated program plan across discovery, requirements, design, architecture, development, integration, testing, launch readiness, and post-launch stabilization.
• Administer and continuously improve ADO Boards, including epics, features, PBIs/user stories, tasks, dependencies, risks, technical debt, defects, and release scope.
• Translate business needs, customer journeys, regulatory obligations, UX designs, and operational processes into clear technical requirements and backlog items.
• Coordinate product, UX, front-end, back-end, architecture, platform, data, security, privacy, legal/regulatory, marketing, sales, operations, QA, DevOps, and vendor teams; clarify roles and handoffs.
• Maintain RAID and dependency logs; identify critical-path constraints; assign owners and due dates; drive mitigation and escalate decisions with impact.
• Lead or support backlog refinement, sprint planning, daily coordination, demos, retrospectives, release readiness reviews, and go-live checkpoints.
• Provide concise, fact-based reporting on scope, schedule, health, risk, and decisions; tailor communication for teams and executives.
• Ensure non-functional requirements, security/privacy controls, analytics instrumentation, and operational readiness are included in planning and acceptance.
• Define baseline and target measures for delivery and product outcomes; track KPIs and use insights to prioritize improvements.

Skills

Cross-functional leadership

Azure DevOps governance

Requirements alignment

Cross-functional orchestration

RAID & risk management

Sprint & release execution

Stakeholder communication

Quality & compliance

Analytics & KPIs

Education

Bachelor's degree in Computer Science or related

Tools

Azure DevOps Boards

Job description

Technical Program Manager

Location: Houston, TX (Hybrid 4 days/week in office & 1 day/ week from home)

The Technical Program Manager will lead cross-functional planning and execution for digital strategy projects, a digital enrollment experience designed to support eligible small and midsized business customers. This role connects business outcomes, customer experience, architecture, engineering, data, compliance, operations, and go-to-market teams to deliver an integrated, reliable, and measurable solution on strict timelines.

Role mandate: Create delivery clarity, maintain a trusted ADO system of record, resolve cross-team ambiguity, and drive committed scope to production-ready outcomes.

Key Responsibilities

• Program leadership and delivery: Own the integrated program plan across discovery, requirements, design, architecture, development, integration, testing, launch readiness, and post-launch stabilization. Translate strategic goals into milestones, release plans, sprint objectives, decision points, and measurable outcomes.
• Azure DevOps (ADO) governance: Administer and continuously improve ADO Boards, including epics, features, PBIs/user stories, tasks, dependencies, risks, technical debt, defects, and release scope. Establish standards for hierarchy, descriptions, acceptance criteria, ownership, estimates, priority, status, and Definition of Done.
• Business and technical requirements alignment: Facilitate requirements workshops and convert business needs, customer journeys, regulatory obligations, UX designs, and operational processes into clear technical requirements and sprint-ready backlog items. Maintain traceability from business objective to feature, PBI, test evidence, and release outcome.
• Cross-functional orchestration: Coordinate product, UX, front-end, back-end, architecture, platform, data, security, privacy, legal/regulatory, marketing, sales, operations, QA, DevOps, and vendor teams. Clarify roles, decisions, handoffs, integration contracts, and delivery commitments.
• Dependency, risk, and issue management: Maintain RAID and dependency logs; identify critical-path constraints early; assign owners and due dates; drive mitigation; and elevate decisions with clear impact, options, and recommendations. Particular attention should be given to environments, APIs, downstream systems, data readiness, compliance, and external team dependencies.
• Sprint and release execution: Lead or support backlog refinement, sprint planning, daily coordination, demos, retrospectives, release readiness reviews, and go-live checkpoints. Monitor flow, velocity, rollover, blocked work, defects, and scope changes while protecting committed timelines and quality.
• Status, governance, and stakeholder communication: Provide concise, fact-based reporting on scope, schedule, program health, accomplishments, upcoming commitments, risks, decisions, and support needed. Tailor communication for delivery teams, business leaders, and executive stakeholders.
• Quality, controls, and operational readiness: Ensure non-functional requirements, testing strategy, security/privacy controls, regulatory traceability, analytics instrumentation, exception handling, support procedures, monitoring, and operational handoffs are included in program planning and acceptance.
• Success measurement and continuous improvement: Define baseline and target measures for delivery and product outcomes. Partner with analytics teams to track funnel conversion, abandonment, completion time, submission success/failure, customer support contacts, adoption, margin, deal count, volume, and other approved KPIs. Use insights to prioritize improvements.

Core Deliverables

• Integrated roadmap and milestone plan with critical path, releases, and launch-readiness gates.
• Well-governed ADO backlog with complete traceability, ownership, prioritization, acceptance criteria, and status hygiene.
• Approved business-to-technical requirements mapping and documented scope boundaries.
• RAID log, decision log, dependency map, change-control record, and escalation plan.
• Sprint, release, and executive status reporting with objective health indicators and recovery actions.
• End-to-end test and readiness plan covering functional, integration, performance, security, compliance, analytics, and operational scenarios.
• Go-live checklist, stakeholder sign-offs, support model, hypercare plan, and lessons-learned summary.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related discipline, or equivalent practical experience.
• 7+ years of experience in technical program management, technology delivery, product delivery, or a comparable cross-functional role.
• Demonstrated experience delivering customer-facing web applications or digital commerce/enrollment journeys with front-end, back-end, APIs, data, and enterprise-system integrations.
• Hands-on proficiency with Azure DevOps Boards and Agile delivery practices, including backlog design, refinement, sprint/release planning, estimation, acceptance criteria, and Definition of Done.
• Ability to translate ambiguous business needs into structured technical outcomes and to communicate system dependencies and trade-offs to non-technical stakeholders.
• Strong record of managing multiple teams, vendors, risks, and dependencies while meeting fixed milestones.
• Excellent facilitation, executive communication, documentation, negotiation, problem solving, and decision-driving skills.

Preferred Qualifications

• Experience in energy, utilities, retail energy, SMB/commercial sales, regulated customer journeys, or digital enrollment.
• Experience with CRM, billing, pricing, identity, marketing automation, customer data, analytics, or cloud platforms.
• Working knowledge of system architecture, API integration, environment management, observability, data privacy, PII controls, and release governance.
• Experience coordinating UX research/wireframes, analytics instrumentation, conversion funnels, A/B testing, and post-launch optimization.
• PMP, PgMP, PMI-ACP, Certified Scrum Professional, SAFe, or comparable certification.

Measures of Success

• Delivery milestones and strict timeline commitments are met, or recovery plans are initiated before committed dates are at risk.
• Backlog items are sprint-ready, traceable, correctly prioritized, and supported by clear acceptance criteria and ownership.
• Critical dependencies, decisions, and risks have owners, due dates, and transparent escalation paths.
• Business, product, architecture, engineering, compliance, and operations remain aligned on scope and release readiness.
• Releases meet agreed quality gates and enable reliable enrollment, clear exception handling, auditable outcomes, and actionable analytics.
• Post-launch metrics demonstrate adoption, funnel performance, operational stability, and progress toward approved business outcomes.